Systems Engineer

SGS Consulting; Annapolis (MD); On-site; USD 60,000 - 90,000; Full time

Job summary

SGS Consulting in the United States seeks an experienced IT Desktop Support professional to provide hands-on Windows 10/11 imaging, configuration, and troubleshooting for control room and operational environments. You will maintain server/workstation hardware from HPE, Dell, and Cisco, and support data center storage and infrastructure upgrades.

You will assist with NERC CIP-compliant processes and collaborate with a cross-functional team to ensure system availability while coordinating IT

Qualifications

• Bachelor's degree required.
• Experience with Windows desktop support in control room/operational environments preferred.
• NERC CIP experience preferred or in regulatory contexts.

Responsibilities

• Provide hands-on Windows 10/11 imaging, configuration, and troubleshooting for control room and operational environments.
• Maintain, diagnose, and repair server/workstation hardware (HPE, Dell, Cisco MDS).
• Support storage hardware, server refreshes, and infrastructure upgrades in data centers.
• Assist with NERC CIP-compliant processes, documentation, and security requirements.
• Coordinate IT change management tasks using ServiceNow and JIRA.
• Work with TCP/IP, domain administration, and Windows networking support.
• Interface with technical leads, management, and control room operators with clear communication.
• Travel between sites with weekly visits to the Bethesda Control Center.
• Support storage infrastructure refreshes, server hardware upgrades, and workstation deployment for real-time systems.
• Collaborate with an 18-member IT/engineering team to maintain system availability.

Skills

Windows Desktop Support

Server Hardware Support

Networking

ITSM & Change Management

Regulatory & Security

Communication & Leadership

Storage & Virtualization

Networking Hardware

Scripting & Automation

Real-Time System Support

Education

Bachelor's

Tools

PowerCLI

PowerShell

Job description

Job Responsibilities:

Provide hands-on Windows 10/11 desktop support, including imaging, configuration, and troubleshooting for control room and operational environments.Maintain, diagnose, and repair server and workstation hardware, including HPE, Dell, and Cisco MDS systems.Support enterprise data center environments involving storage hardware, server refresh efforts, and infrastructure upgrades.Assist with NERC CIP–compliant processes, documentation, and security requirements for regulated utility systems.Coordinate IT change management tasks using tools such as ServiceNow and JIRA, ensuring compliance with established procedures.Work with networking fundamentals including TCP/IP, domain administration, and Windows networking support.Interface with technical leads, management, and control room operators, providing clear communication and timely updates.Travel as needed between sites, including weekly visits to the Bethesda Control Center.Support utility projects including storage infrastructure refreshes, server hardware upgrades, and workstation deployment for real-time systems.Collaborate with an 18-member engineering/IT team to maintain system availability and operational continuity.

Skills:

Windows Desktop Support: Windows 10 & 11 imaging, configuration, troubleshooting.Server Hardware Support: Dell OpenManage, HPE OneView, server diagnostics & maintenance.Networking: Windows networking, TCP/IP, domain administration.ITSM & Change Management: ServiceNow, JIRA, structured change control processes.Regulatory & Security: NERC CIP experience (highly preferred).Communication & Leadership: Strong verbal communication with operators, management, and technical teams.Storage & Virtualization: NetApp, VMware.Networking Hardware: Cisco MDS.Scripting & Automation: PowerCLI, PowerShell.Real-Time System Support: Utility control room and operational system experience (preferred).

Education/Experience:

Bachelor's.