Utility Programs Liaison II - Customer Experience

City of New Orleans; New Orleans (LA); On-site; USD 52,000 - 68,000; Full time

Job summary

City of New Orleans is seeking a skilled customer service professional to support its Water Program Division with advanced administrative and field duties. You will handle AMI, backflow, and lead service line inquiries, coordinating outreach and ensuring a positive customer experience across field staff and contractors.

The role requires a high school diploma or GED, a valid driver's license, and at least six years of utility customer service experience in public works.

Qualifications

• Valid driver's license required.
• High school diploma or GED required.
• Six years of utility customer service experience in a public works setting.
• A Bachelor's degree may substitute for 4 years of required experience; an Associate's degree may substitute for 2 years.

Responsibilities

• Respond to, evaluate, identify root cause, and resolve service inquiries in the field and through standard communication channels.
• Serve as the first point of contact for AMI, Backflow Prevention, LSLR, and other SWBNO field programs.
• Coordinate outreach efforts and ensure a positive customer experience while addressing concerns.

Skills

Customer service

Public works knowledge

Education

High School Diploma or GED

Job description

City of New Orleans is seeking a skilled customer service professional to support its Water Program Division with advanced administrative and field duties. You will handle AMI, backflow, and lead service line inquiries, coordinating outreach and ensuring a positive customer experience across field staff and contractors.

The role requires a high school diploma or GED, a valid driver's license, and at least six years of utility customer service experience in public works.