Payment Center Representative I

Garland; Garland (TX); Hybrid; USD 32,000 - 48,000; Full time

Job summary

Garland is seeking a Payment Center Representative I to process approximately 1,000,000 payments annually and collect nearly $300,000,000 for electricity, water, sewer, and environmental services. You will interact with customers in person, by phone, and in writing, ensuring accurate processing and timely service.

The role requires a High School Diploma or GED and offers the opportunity to work in a busy payment center with rotating shifts.

Qualifications

• High School Diploma or GED.
• No experience required or an equivalent combination of education and experience.
• Only essential functions described in the duties are required.

Responsibilities

• Accept and process payments (cash, check, money order, e-payment) from utility customers at walk-up or drive-through locations.
• Enter payments into cash drawer and record in the payment system for accounts.
• Interact with customers in person, by phone, or in writing to resolve bill inquiries and service issues.
• Research and process adjustments for payment corrections or refunds.
• Review customer accounts to determine required payments and generate reconnection orders.
• Process daily ACH payments and prepare monthly reports.
• Process mail payments using a check scanner and reconcile payment batches.

Skills

Customer service

Attention to detail

Data entry

Cash handling

Education

High School Diploma or GED

Job description

## Payment Center Representative IApplylocations: Customer Servicetime type: Full timeposted on: Posted Todayjob requisition id: JR103070**Summary**Responsible for processing approximately 1,000,000 payment transactions annually and collecting nearly $300,000,000 owed to the City of Garland for Electricity, Water, Sewer, and Environmental Waste services. This role ensures timely and accurate payment processing while providing professional, effective, and reliable customer service.**Pay Range:** (Depending on qualifications and experience)**Work Schedule:** TBD**Essential Duties and Responsibilities*** Accept and process payments (cash, check, money order, e-payment) from utility customers at walk-up or drive-through payment center locations.* Enter payments into cash drawer and record them in the payment system for individual accounts.* Interact with customers in person, by phone, or in writing to resolve utility bill inquiries, payments, refunds, and service-related issues.* Research and process adjustments for payment corrections or refunds.* Review customer account information to determine required payments and generate service orders for reconnections.* Establish customers on bank draft and PAID program, process daily ACH payments, and prepare monthly reports.* Process mail payments using a check scanner, reconcile payment batches, and resolve processing issues.* Maintain purchasing records and process orders for supplies as needed.**Minimum Qualifications*** High School Diploma or GED.* No experience required.Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.**Physical Requirements & Work Environment**Work in an office environment relatively free from unpleasant environmental conditions or hazards. Work is performed on a flexible rotating shift schedule.