Utility Operations Specialist

Cavalcade; Alaska; Remote; USD 100,000 - 140,000; Full time

Job summary

Cavalcade helps property owners reduce utility costs through billing corrections, better rates, tax exemptions, and account changes. We are hiring a Utility Operations Specialist who has worked inside a utility and knows how to get account issues resolved.

Full-time employee | Remote, United States. Base salary ranges from $100,000 to $140,000 per year depending on experience and scope.

Qualifications

• Direct utility employment in customer accounts, billing, metering coordination, service operations, or a closely related function.
• Strong follow-through and clear phone and written communication.
• Comfort handling detailed paperwork and multiple active cases.
• Ability to navigate internal utility processes and explain what is needed to move a request forward.
• Confidence working independently with software and a remote team.

Responsibilities

• Own utility account requests from initial submission through follow-up and verification.
• Coordinate rate changes, billing corrections, meter requests, account closures, and supporting documentation.
• Work with utility billing, customer service, metering, and other relevant teams.
• Keep accurate records of contacts, commitments, deadlines, and outcomes.
• Resolve stalled requests and escape with clear evidence.
• Verify changes on subsequent bills and communicate results to the team.

Job description

Cavalcade helps property owners reduce utility costs through billing corrections, better rates, tax exemptions, and account changes. We are hiring a Utility Operations Specialist who has worked inside a utility and knows how to get account issues resolved.

Full-time employee | Remote, United States

Base salary: $100,000-$140,000 per year, depending on experience and scope.

Required: prior employment inside an electric, gas, or water utility. Consulting or vendor experience alone does not meet this requirement.

What you will do

• Own utility account requests from initial submission through follow-up and verification.
• Coordinate rate changes, billing corrections, meter requests, account closures, and supporting documentation.
• Work with utility billing, customer service, metering, and other relevant teams.
• Keep accurate records of contacts, commitments, deadlines, and outcomes.
• Resolve stalled requests and escape with clear evidence.
• Verify changes on subsequent bills and communicate results to the team.

What we are looking for

• Direct utility employment in customer accounts, billing, metering coordination, service operations, or a closely related function.
• Strong follow-through and clear phone and written communication.
• Comfort handling detailed paperwork and multiple active cases.
• Ability to navigate internal utility processes and explain what is needed to move a request forward.
• Confidence working independently with software and a remote team.