Utility Setup Client Coordinator

Conservice; Logan (AL); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Conservice is hiring a Utility Setup Client Coordinator for a hybrid role in the United States. The position focuses on coordinating between clients, internal teams, and utility providers to streamline utility setup and stopping processes.

The role requires high school completion, excellent communication, and comfort with high phone volumes (about 75%). Regular in-office days are Tuesday, Wednesday and Thursday, with hours 8:00 AM–5:00 PM Mountain Time, and compensation is $17.35 per hour plus

Qualifications

• Education: High school diploma or equivalent required.
• Strong written and verbal communication skills.
• Comfort handling high call volumes (75% phone-based work).
• Ability to stay composed and effective in high-stress situations.
• Strong organizational skills and independent workload prioritization.
• Collaborative attitude with a focus on team success.

Responsibilities

• Research and respond to direct client inquiries promptly.
• Investigate and resolve utility starting delays, disconnects, and client requests.
• Coordinate communication between clients, internal teams, utility providers, and residents.
• Place and receive calls with Utility Coordinators to support account setup and troubleshooting.
• Document disconnects and stopping requests with clear, high-level summaries and action plans.
• Adapt to evolving project priorities and additional duties as assigned.

Skills

Communication

Phone Comfort

Problem Solving

Self-Management

Teamwork

Education

High school diploma or equivalent

Job description

Pay: $17.35/hour + performance based tier pay

Location: Hybrid (In office Tuesday, Wednesday, Thursday)

Hours: Full Time, Monday-Friday 8:00 AM - 5:00 PM Mountain Time

Overview

Join a collaborative, high-performing team dedicated to delivering top-tier service! As a Utility Setup Client Coordinator, you will serve as the primary link between clients, internal teams, and utility providers to ensure seamless processes for starting and stopping utilities.

If you are a proactive problem solver who thrives in a dynamic environment and excels at building strong client relationships, this role is for you.

Please note: Direct phone communication accounts for approximately 75% of the daily workflow.

Key Responsibilities

• Research and respond to direct client inquiries and correspondence promptly.

• Investigate and resolve utility starting delays, disconnects, and client requests.

• Coordinate communication between clients, internal team members, utility providers, and property residents.

• Place and receive calls with Utility Coordinators to streamline account setup and troubleshooting.

• Document utility disconnects and stopping requests, providing clear, high-level summary reports along with action plan resolutions.

• Adapt to evolving project priorities and additional duties as assigned.

Qualifications

Qualifications & Preferred Skills

• Education: High school diploma or equivalent required.

• Communication: Exceptional written and verbal communication skills.

• Phone Comfort: Comfortable handling high call volumes (75% phone-based work).

• Problem Solving: Ability to stay composed, focused, and effective during high-stress situations.

• Self-Management: Strong organizational skills with the ability to prioritize daily workload independently.

• Teamwork: Approachable, collaborative attitude with a focus on team success.