Utility Coordinator

conserviceinternal; North Dakota; On-site; USD 48,000 - 72,000; Full time

Job summary

Conservice seeks a Utility Coordinator on the Peak Team to communicate with utility providers, audit billing data, and resolve account exceptions to keep client portfolios accurate and on budget.

You will collaborate with internal teams and external vendors, perform data-driven variance analysis, and manage utility accounts from opening to closing, ensuring timely, error-free transactions.

Qualifications

• Associate's degree in Mathematics, Energy, Finance, Business, or related field or equivalent hands-on experience.
• 5+ years managing operational exceptions, vendor relations, or financial forecasting.
• Excellent verbal communication and professional phone etiquette.
• Strong multitasking abilities and organized workflow management.
• Proficient in Google Sheets and Microsoft Excel.
• Adaptable, quick to learn new company procedures; no prior utility industry required.
• Analytical mindset to review client histories and invoices for discrepancies.

Responsibilities

• Initiate calls and emails with utility vendors to resolve account issues.
• Investigate and resolve billing exceptions and data errors using vendor data.
• Provide variance analysis to support client budgeting and forecasting.
• Manage opening, transitions, and closures of utility accounts for portfolios.
• Solicit and verify missing data from clients and vendors to advance applications.
• Self-manage daily work queue to meet deadlines with minimal oversight.

Skills

Verbal communication

Multitasking

Spreadsheet proficiency

Adaptability

Problem solving

Education

Associate's degree or equivalent

Job description

Overview

You will leverage strong communication, problem-solving, and vendor management skills to manage the utility account lifecycle while auditing billing errors and resolving account exceptions. In this role, you will lead phone and email correspondence with utility providers to investigate data discrepancies, resolve complex system variances, and provide key assistance with creating client budgets. Serving as a key liaison, you will coordinate directly with external vendors and work closely with internal teams to ensure all transactions run smoothly.

Responsibilities

As a Utility Coordinator on the Peak Team, you will:

• Communicate & Advocate: Initiate phone calls and email correspondences with utility vendors to expedite applications, navigate phone systems, and resolve account issues.


• Audit & Exception Resolution: Investigate, diagnose, and resolve flagged billing exceptions and technical errors, pulling vendor data to clear operational hurdles and guarantee data integrity.


• Budgetary & Variance Assistance: Provide critical analytical support by reviewing historical usage, tracking rate changes, and performing variance analysis to assist in client utility forecasting and budget management.


• Account Lifecycle Management: Plan, execute, and streamline workflows to open, transition, and close utility accounts on behalf of diverse portfolios, minimizing operational delays.


• Gather & Verify: Proactively connect with clients and external vendors to request, collect, and verify clarifying documentation or missing data needed to advance applications.


• Workspace Optimization: Independently operate your daily desk, manage your personal queue effectively, and consistently hit operational deadlines with minimal oversight.

Qualifications and Preferred Skills

• Education & Experience: Associate's degree in Mathematics, Energy, Finance, Business, or a related field; OR equivalent hands-on experience (typically 5+ years) managing operational exceptions, vendor relations, or financial forecasting portfolios in a fast-paced environment.


• Elite Verbal Communication: A natural comfort on the phone. You are polite, professional, articulate, and undeterred by long hold times or repetitive conversations with utility providers.


• Multitasking Excellence: A strong ability to track multiple moving parts across various providers and stay organized without dropping critical details.


• Basic Spreadsheet Proficiency: Solid foundations in Google Sheets and Microsoft Excel. You should be comfortable inputting data, sorting rows, using basic filters, and maintaining clean tracking records.


• High Moldability & Adaptability: An eager willingness to absorb new company procedures, take constructive feedback, and adapt your routine fluidly as project volumes shift. No prior utility industry experience is required.


• Strong Problem-Solving Instincts: An analytical eye when reviewing client account histories, exception lists, or invoices to catch errors and resolve conflicting details.