Utility Billing Supervisor - Training & Leadership

City of Fort Myers; Fort Myers (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Job summary

The City of Fort Myers is seeking a skilled Utility Billing Supervisor to oversee billing operations for water, sewer, and trash services. The role emphasizes accuracy, policy development, and customer service support within the Utilities department.

You will train Utility Billing Specialists, coordinate billing cycles, and ensure adherence to city ordinances. Regular attendance and effective communication are essential in this public sector position.

Qualifications

• Associate degree required; three years' experience in customer service or utilities accounting.

Responsibilities

• Develop and implement training for Utility Billing Specialists.
• Assist Customer Service Representatives in resolving problems.
• Process billing cycles, print and verify reports, and manage meter work orders.
• Maintain policies and promote positive image of Utilities and City.

Skills

Bookkeeping

Clerical accounting

Supervisory skills

Communication

Analytical thinking

Mathematical computations

Education

Associate's Degree in Accounting or related field

Tools

Excel

Word processing

Spreadsheets

10-key calculator

Accounting software

Job description

The City of Fort Myers is seeking a skilled Utility Billing Supervisor to oversee billing operations for water, sewer, and trash services. The role emphasizes accuracy, policy development, and customer service support within the Utilities department.

You will train Utility Billing Specialists, coordinate billing cycles, and ensure adherence to city ordinances. Regular attendance and effective communication are essential in this public sector position.