Utility Billing & Payments Specialist

City of Port St. Lucie; Port Saint Lucie (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

The City of Port St. Lucie seeks an accounting professional to produce and verify utility billing statements and related payments, ensuring accuracy and timely processing to support City services. This Essential Position supports Emergency Management and requires 24/7 availability during emergencies.

Duties include pre-audits, posting billing records, processing payments, and account reconciliation. Qualifications: high school diploma and two years of billing or accounting; proficiency in Excel

Qualifications

• Graduation from an accredited high school or possession of an acceptable equivalency diploma is required.
• Two (2) years of billing or accounting experience required.

Responsibilities

• Keeps the mission, vision, and values of the City of Port St. Lucie and Utility Systems Department at the forefront of decision making and action; builds strategic and collaborative relationships and interacts with others in a way that builds confidence and trust; provides excellent customer service by taking action to accomplish objectives, maintains high levels of work and productivity by generating innovative solutions to work situations.
• Conduct routine pre-audits of a variety of records by examining, verifying, and reviewing accounts, utility bills, vouchers, and records.
• Process and post utility billing records. Process and assemble data for computer input.
• Process and post payments to Health Plan Participant accounts for Human Resources.
• Process returned checks due to insufficient funds, etc.
• Prepare billing and late notice files on a weekly basis.
• Complete and process field work orders via data entry for completion in Utility’s Safety and Environmental Management Systems (SEMS) and customer information system (CIS).
• Open, sort, and process incoming mailed payments.
• Verify and validate all incoming meter readings for processing utility bills. Balance detailed accounts with control.
• Process payments and update necessary records.
• Make necessary corrections to payments posted incorrectly.
• Research accounts and payments for final accounts with zero balances, closed accounts, loan accounts, write-off accounts, etc.
• Address questions from Customer Services on the status of Capital Charge Agreements and account balances.
• Answer phones and field questions from Customer Service, Legal Department, customers, and mortgage/title companies.
• Work with interface files to import or export to different software programs.
• Research payments and deposits for Customer Service.
• Scan meter documents, work orders, invoices, postage reports, or other documents and e-mail PDF copies to Customer Service or scan to file folders.
• Operate a large payment processing machine, large mail opener, and copy machine.
• Other duties as may be assigned.

Skills

Microsoft Excel

Billing

Data entry

Customer service

Math

Teamwork

Communication

Education

High school diploma

Billing/Accounting experience

Tools

MUNIS

CIS

SEMS

Invoice Cloud

Cathedral

Image Director

Adobe Acrobat

Job description

The City of Port St. Lucie seeks an accounting professional to produce and verify utility billing statements and related payments, ensuring accuracy and timely processing to support City services. This Essential Position supports Emergency Management and requires 24/7 availability during emergencies.

Duties include pre-audits, posting billing records, processing payments, and account reconciliation. Qualifications: high school diploma and two years of billing or accounting; proficiency in Excel