Utility Billing & Service Support Specialist

County of Dare; Kill Devil Hills (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

County of Dare in North Carolina seeks an intermediate administrative support worker to assist with utility revenue, taxes, and various fees. You will process payments, create and update service orders, and provide customer assistance under moderate supervision.

You will enter data, balance daily cash reports, and help public customers with inquiries while ensuring accuracy and timely processing of accounts and records.

Qualifications

• General knowledge of clerical and accounting terminology, methods, procedures, and equipment.
• General knowledge of standard office procedures, practices, and equipment.
• Ability to post accounts and to perform mathematical computations with speed and accuracy.
• Skill in the use of a variety of office and data processing equipment.

Responsibilities

• Assists customers with utility bill questions; collects various revenues; handles delinquent accounts; responds to routine inquiries and/or complaints; prepares and balances daily cash reports and verifies accuracy.
• Generates new service orders; processes and updates completed service orders; notifies Public Utilities field personnel to make connections, disconnections, re-reads and notifies field personnel of high priority items; establishes and closes accounts and other services appropriately.
• Processes tax and privilege license payments; assists customers with completing forms for making installment payments of utilities; accepts installment payments and applies to appropriate accounts.
• Enters new accounts into system; makes changes to existing customer accounts as necessary.
• Performs other assigned duties.

Skills

Clerical terminology

Math accuracy

Data entry

Office equipment

Education

High school diploma or equivalent

Tools

Office software

Job description

County of Dare in North Carolina seeks an intermediate administrative support worker to assist with utility revenue, taxes, and various fees. You will process payments, create and update service orders, and provide customer assistance under moderate supervision.

You will enter data, balance daily cash reports, and help public customers with inquiries while ensuring accuracy and timely processing of accounts and records.