Billing & Collections Supervisor

Lincoln County; Lincolnton (NC); On-site; USD 52,000 - 68,000; Full time

Job summary

Lincoln County is seeking a Billing and Collections Supervisor to oversee utility billing, receivables, and delinquent accounts. You will supervise four Customer Service Representatives, one Collections Specialist, and two Billing Specialists, and coordinate with the Finance Director on policy and enforcement.

The role emphasizes accuracy, compliance with state laws, and customer service excellence, with a focus on establishing payment plans and improving revenue collection while guiding staff

Qualifications

• Graduation from an accredited community college with major coursework in business management or accounting.
• 2–5 years of experience in the collection and recording of revenues, with 6 months to 2 years supervisory experience.

Responsibilities

• Overseeing the billing, collection, and recording of revenues; coordinating delinquent account collections and maintaining records.
• Plan, organize and direct billing and collection activities for utility billing and receivables.
• Supervise customer service activities related to billing, payments, permits, and occupancy tax payments; handle inquiries and complaints.
• Responsible for employee selection, training, discipline, and performance evaluations, including formal reviews.
• Coordinate with the Finance Director and County Attorney on delinquent accounts, bankruptcies, and foreclosures; manage the Debt Setoff Program.
• Establish and monitor customer payment plans and recommend policy updates.

Skills

Supervisory experience

Customer service excellence

Financial reporting

Education

Associate degree in business administration or accounting

Tools

Accounting software

Debt collection

Job description

Description

Lincoln County is one of the ten fastest growing counties in the State over the past several years. With a population of over 90,000 residents, the County is a mix of rural farmland in the west and bordered by Lake Norman in the east.

General description of the position

Lincoln County is looking for a Billing and Collections Supervisor to perform technical and intermediate administrative work supervising and participating in Utility billing and various revenue collection. Work is performed under the regular supervision of the Finance Director. Supervision is exercised over four Customer Service Representatives, one Collections Specialist, and two Billing Specialists.

Essential functions and typical tasks

Overseeing, supervising, and participating in the billing, collection, receipt and recording of revenues collected; coordinating the collection of delinquent accounts, preparing and maintaining appropriate records and files.

Plans, organizes and directs the billing and collection activities of utility billing, permitting and miscellaneous receivable accounts.

Oversees and assists with all customer service activities in regard to utility billing and payments, general billing payments, permit payments and occupancy tax payments. Handles all public complaints and inquiries, providing information and assistance.

Responsible for employee selection, training, discipline, and performance evaluations, including conducting formal reviews and recommendations.

Coordinates with the Finance Director and County Attorney with regard to delinquent accounts and bankruptcies involving foreclosures.

Manages the North Carolina Debt Setoff Program.

Establishes and monitors customer payment plans.

Reviews and recommends policy changes or updates that are then finalized for Board of Commissioner review and adoption.

Performs other duties as required.

Requirements

Required Education and Experience

Any combination of education and experience equivalent to graduation from an accredited community college with major coursework in business management or accounting AND 2 to 5 years of experience in the collection and recording of a variety of revenues and interacting with the public, including 6 months to 2 years supervisory experience.

Knowledge, Skills and Abilities

Thorough knowledge of collection and accounting procedures and business office operations, thorough knowledge of utility service billing and collection process, general knowledge of Federal and State laws and County ordinances and procedures governing the collection of County revenues; some knowledge of governmental accounting procedures and fiscal management, ability to establish and maintain effective working relationships with the public and other employees and subordinates; ability to prepare detailed financial reports. Knowledge of bankruptcy and collection law is a plus.