Utility Billing & Data Integrity Specialist

City of Gastonia; Gastonia (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

City of Gastonia seeks a dedicated utility billing specialist to maintain and audit customer accounts, perform complex billing analyses, and resolve high-bill inquiries in line with city policies. You will work with Electric, Public Works, and Technology Services to ensure accurate bills, prepare period reports, and maintain orderly account records.

A high school diploma and basic business courses are required, with prior billing or customer service experience preferred.

Qualifications

• Knowledge of City utility billing software and policies.
• Ability to analyze/prepare complex billing reports.
• Ability to assess and resolve billing, meter, and customer service issues.
• Strong communication with City officials and the public.

Responsibilities

• Perform difficult analysis and reasonability checks on billing data.
• Interact with customers to address high bill concerns and calculate adjustments per policy.
• Coordinate with Electric, Public Works and Technology Services on billing issues.
• Prepare period and special reports related to utility billing and month-end reconciliation.
• Maintain accurate account records and files.
• Reconcile invoices and ensure proper maintenance of records.
• Support Accounts Receivable and utility billing goals.

Skills

Billing software knowledge

Customer service

Data analysis

Report preparation

Interdepartmental coordination

Education

High School Diploma

Business courses

Tools

Utility billing software

Job description

City of Gastonia seeks a dedicated utility billing specialist to maintain and audit customer accounts, perform complex billing analyses, and resolve high-bill inquiries in line with city policies. You will work with Electric, Public Works, and Technology Services to ensure accurate bills, prepare period reports, and maintain orderly account records.

A high school diploma and basic business courses are required, with prior billing or customer service experience preferred.