Utility Billing Manager

Conservice; Logan (UT); Hybrid; USD 22,000 - 31,000; Full time

Job summary

Conservice in Logan, Utah, is hiring a Billing Manager to prepare timely and accurate billing statements for residents of multi-unit properties, ensuring fair cost allocation and timely reimbursements. The role emphasizes client interaction, using specialized billing software and Excel to calculate charges, while maintaining excellent service and productive collaboration with the team.

Hybrid work arrangement with in-office Tue/Wed/Thu; Monday-Friday, 8am-5pm MT; full-time.

Qualifications

• Attention to detail with accuracy and timeliness
• Proficiency in Excel and Google Suites with ability to use Zoom/Meet
• 2+ years office experience or client-facing roles; HS diploma or equivalent

Responsibilities

• Work with clients to achieve mutually beneficial Billing solutions
• Use custom software to calculate utility bills for residents/tenants
• Utilize Excel to resolve billing problems
• Maintain excellent customer service when handling client questions
• Continuously seek ways to improve personal and team productivity

Skills

Attention to detail

Communication

Customer service mindset

Self-management

Time management

Problem solving

Willingness to learn

Education

High school diploma or equivalent

Tools

Excel

Google Suites

Zoom/Google Meet

Job description

Wage: $19.40/hr Plus a productivity based bonus system

Location:Hybrid (In office Tuesday, Wednesday, Thursday) Logan UT

Shift:Monday - Friday, 8:00 AM - 5:00 PM Mountain Time, Full-Time

Overview

Multi-Unit properties typically receive and pay a single bill per utility for an entire property. They contract with Conservice to split the bill between residents. As a billing manager at Conservice, you will prepare timely and accurate billing statements to residents to ensure that properties get reimbursed for the expense and residents pay a fair portion of the utility bills, while helping them achieve their strategic goals.

Responsibilities

Primary responsibilities in the position revolve around managing our client’s Billing needs. This could consist of any one of the following items:

• Working with clients to achieve mutually beneficial Billing solutions
• Using custom software to calculate utility bills for each resident or tenant
• Utilize Excel to work through various problems that might arise in Billing
• Maintain excellent customer service skills when handling client questions
• Continuously look for ways to problem solve and increase personal productivity as well as that of the team

Qualifications

Because this position has constant contact with our clients and has a very high potential, we believe that our team members should exhibit some of our highest standards of excellence. Some of these qualities include, but are not limited to:

• Attention to detail, specifically working to maintain top accuracy and timeliness metrics
• Great attitude and a willingness to learn in-house software
• Proficiency in Google Suites and Excel. Remote connections, Zoom/Google Meets
• Ability to self-manage and take initiative to complete work in a timely manner
• Manage client needs as well as team needs for managing workload
• Excellent organization and time management skills
• Able to communicate effectively with clients either by phone or email
• Quick learner and ability to manage stressful situations
• Ability to solve problems and research information

Education & Experience

• 2+ years working in an office environment and/or working directly with clients
• Proficient knowledge of Excel
• High school diploma or equivalent