Utility Billing & Accounts Specialist

Town of Blacksburg, VA; Blacksburg (VA); On-site; USD 45,000 - 47,000; Full time

Job summary

The Town of Blacksburg, VA, is seeking an intermediate administrative specialist to support utility billing, process water bills, and manage collections under the supervision of the Utility Billing Supervisor.

Responsibilities include generating monthly statements, handling payments and adjustments, and maintaining online payment systems and related records.

Qualifications include a high school diploma or GED, strong customer service, and basic PC skills; a Virginia driver’s license is required.

Qualifications

• High school diploma or GED required.
• Strong customer service skills and experience.
• Ability to follow written and oral procedures.
• Basic computer and office software proficiency.

Responsibilities

• Provide excellent customer service to utility billing customers.
• Interpret meter readings to generate monthly billing statements.
• Resolve meter reading irregularities.
• Process daily clerical tasks: direct debt, returns, payments, leaks, irrigation readings, bill/envelope orders.
• Handle collections of all accounts.
• Prepare monthly reports for solid waste, postage, and construction deposits.
• Process monthly vendor invoices.
• Maintain Gallons report.
• Manage online utility payment system and related email/records.
• Work on Land Management, Work Orders, analytics, and AMR systems.
• Assign services to meter installs.
• Attend training as needed.

Skills

Customer service

Office software

Data entry

Procedures following

Education

High school diploma or GED

Tools

Utility billing software

Automated Meter Reading systems

Land Management system

Analytics reporting

Job description

The Town of Blacksburg, VA, is seeking an intermediate administrative specialist to support utility billing, process water bills, and manage collections under the supervision of the Utility Billing Supervisor.

Responsibilities include generating monthly statements, handling payments and adjustments, and maintaining online payment systems and related records.

Qualifications include a high school diploma or GED, strong customer service, and basic PC skills; a Virginia driver’s license is required.