Finance Accounting Specialist - Waste Management

Blacksburg, Town of (VA); Blacksburg (VA); On-site; USD 45,000 - 47,000; Full time

Job summary

The Town of Blacksburg is seeking an intermediate administrative assistant in the Utility Billing division to provide excellent customer service, process water bills and support collections under supervision.

You will analyze meter readings, prepare monthly statements, enter irrigation readings, and maintain the online payment system. A high school diploma or GED is required; valid Virginia driver’s license and NaviLine training within six months are expected.

Qualifications

• High school diploma or GED required with minimal public interaction experience.
• Strong customer service skills and ability to follow written or oral procedures.
• Fidelity of duties in utility billing and ability to analyze meter readings.

Responsibilities

• Provide customer service to utility billing customers and process water bills.
• Analyze meter readings and generate monthly billing statements.
• Handle collections, verify payments and adjust accounts for leaks.
• Maintain online payment system and related emails/communications.
• Assist with Land Management, Work Orders, Analytics reporting and Automated Meter Reading systems.

Skills

Customer service

Meter reading

Data entry

Accounting basics

Office software

Communication

Education

High school diploma or GED

Tools

NaviLine

Land Management system

Automated Meter Reading system

Analytics reporting system

Billing system

Job description

Performs intermediate administrative work providing customer service to utility customers, processing water bills, collecting delinquent payments, and related work as apparent or assigned. Work is performed under the moderate supervision of the Utility Billing Supervisor.

Shift: 8:00 am - 5:00 pm

The starting pay range for this position is $45,330.00 to $47,161.00 annually.

The Town of Blacksburg is an EEO Employer M/F/D/V

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

• Provides excellent customer service to Utility billing customers
• Analyzes and understands meter readings to properly perform the steps necessary to create monthly billing statements for customers
• Problem solves meter reading irregularities
• Performs daily clerical and accounting work associated with maintaining Utility Billing customer accounts including:
  • Processing direct debt files and returned mail
  • Verifying payments
  • Adjusting accounts for leaks
  • Entering irrigation meter readings
  • Ordering of bills and envelopes
• Processes steps for collections of all accounts
• Processes monthly reports for solid waste records, postage and construction meter deposit
• Processes monthly vendor invoices
• Maintains Gallons report
• Maintains on-line utility payment and inquiry system and associated email and correspondence
• Performs work associated with the Land Management, Work Orders, Analytics reporting and Automated Meter Reading systems
• Responsible for assigning services to meter installs
• Attends training as needed

• General knowledge of personal computer and office automation systems, software, and programs
• Skill in the use of software operating systems
• Ability to understand and follow written or oral procedures and instructions
• Ability to analyze software programs and make program adjustments
• Ability to establish and maintain effective working relationships with associates

Education and Experience:

• High school diploma or GED and minimal experience working with the public or equivalent combination of education and experience
• Strong customer service skills and experience

Special Requirements:

• Fidelity bond required
• Valid driver's license in the Commonwealth of Virginia, as well as a satisfactory driving record
• NaviLine training within six months of hire

• This work requires the regular exertion of up to 10 pounds of force
• Work regularly requires sitting, speaking or hearing and repetitive motions and occasionally requires walking
• Work has standard vision requirements
• Vocal communication is required for expressing or exchanging ideas by means of the spoken word
• Hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound
• Work requires preparing and analyzing written or computer data and observing general surroundings and activities
• Work has no exposure to environmental conditions
• Work is generally in a moderately noisy location (e.g. business office, light traffic)