Finance Accounting Specialist - Waste Management

Town of Blacksburg, VA; Blacksburg (VA); On-site; USD 45,000 - 47,000; Full time

Job summary

The Town of Blacksburg, VA, is seeking an intermediate administrative specialist to support utility billing, process water bills, and manage collections under the supervision of the Utility Billing Supervisor.

Responsibilities include generating monthly statements, handling payments and adjustments, and maintaining online payment systems and related records.

Qualifications include a high school diploma or GED, strong customer service, and basic PC skills; a Virginia driver’s license is required.

Qualifications

• High school diploma or GED required.
• Strong customer service skills and experience.
• Ability to follow written and oral procedures.
• Basic computer and office software proficiency.

Responsibilities

• Provide excellent customer service to utility billing customers.
• Interpret meter readings to generate monthly billing statements.
• Resolve meter reading irregularities.
• Process daily clerical tasks: direct debt, returns, payments, leaks, irrigation readings, bill/envelope orders.
• Handle collections of all accounts.
• Prepare monthly reports for solid waste, postage, and construction deposits.
• Process monthly vendor invoices.
• Maintain Gallons report.
• Manage online utility payment system and related email/records.
• Work on Land Management, Work Orders, analytics, and AMR systems.
• Assign services to meter installs.
• Attend training as needed.

Skills

Customer service

Office software

Data entry

Procedures following

Education

High school diploma or GED

Tools

Utility billing software

Automated Meter Reading systems

Land Management system

Analytics reporting

Job description

Performs intermediate administrative work providing customer service to utility customers, processing water bills, collecting delinquent payments, and related work as apparent or assigned. Work is performed under the moderate supervision of the Utility Billing Supervisor.

Shift: 8:00 am - 5:00 pm

The starting pay range for this position is $45,330.00 to $47,161.00 annually.

The Town of Blacksburg is an EEO Employer M/F/D/V

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

• Provides excellent customer service to Utility billing customers
• Analyzes and understands meter readings to properly perform the steps necessary to create monthly billing statements for customers
• Problem solves meter reading irregularities
• Performs daily clerical and accounting work associated with maintaining Utility Billing customer accounts including:
  • Processing direct debt files and returned mail
  • Verifying payments
  • Adjusting accounts for leaks
  • Entering irrigation meter readings
  • Ordering of bills and envelopes
• Processes steps for collections of all accounts
• Processes monthly reports for solid waste records, postage and construction meter deposit
• Processes monthly vendor invoices
• Maintains Gallons report
• Maintains on-line utility payment and inquiry system and associated email and correspondence
• Performs work associated with the Land Management, Work Orders, Analytics reporting and Automated Meter Reading systems
• Responsible for assigning services to meter installs
• Attends training as needed

• General knowledge of personal computer and office automation systems, software, and programs
• Skill in the use of software operating systems
• Ability to understand and follow written or oral procedures and instructions
• Ability to analyze software programs and make program adjustments
• Ability to establish and maintain effective working relationships with associates

Education and Experience:

• High school diploma or GED and minimal experience working with the public or equivalent combination of education and experience
• Strong customer service skills and experience

Special Requirements:

• Fidelity bond required
• Valid driver's license in the Commonwealth of Virginia, as well as a satisfactory driving record
• NaviLine training within six months of hire

• This work requires the regular exertion of up to 10 pounds of force
• Work regularly requires sitting, speaking or hearing and repetitive motions and occasionally requires walking
• Work has standard vision requirements
• Vocal communication is required for expressing or exchanging ideas by means of the spoken word
• Hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound
• Work requires preparing and analyzing written or computer data and observing general surroundings and activities
• Work has no exposure to environmental conditions
• Work is generally in a moderately noisy location (e.g. business office, light traffic)