Utility Assistance Caseworker

Catholic Charities, Diocese of Pittsburgh; Pittsburgh (Allegheny County); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

Paid holidays

Retirement plan

Tuition assistance

Paid parental leave

Job summary

Catholic Charities, Diocese of Pittsburgh is seeking a compassionate Caseworker to help payment-challenged and special needs clients access social services through the CARES program. The role involves home visits, attending informational pop-up fairs, and coordinating services to support vulnerable populations in the Pittsburgh region.

You will document assessments, create service plans, and maintain provider networks, ensuring timely, accurate data entry and compliance with program standards.

Qualifications

• An associate or bachelor’s degree in a social services or related field is required.
• A minimum of two years of client support related experience preferred (internship counts).
• Proficiency with Microsoft Office is required.
• Previous experience with client databases is preferred.
• Excellent oral and written communication skills are required.
• Ability to conduct home visits is required.
• Act 33/34 and LEIE clearances are required.

Responsibilities

• Meet with clients in homes or other locations to conduct an assessment.
• Represent and promote the CARES program at community fairs and events.
• Determine client eligibility for relevant services.
• Provide internal and external referrals to social services for clients experiencing hardship.
• Maintain a network of providers and develop contacts at other local agencies.
• Create service plans and complete assessments to establish goals and needs.
• Schedule follow-ups to monitor progress and referrals.
• Complete documentation in the data system timely and accurately to ensure compliance.
• Document applications for community resources (e.g., SNAP, LIHEAP, Housing, etc.).
• Respond to client calls and correspondence to ensure high standard of communication.

Skills

Empathy

Active listening

Client assessment

Referral coordination

Education

Associate or Bachelor's degree in social services or related field

Tools

Microsoft Office

Client databases

Job description

At Catholic Charities, Diocese of Pittsburgh, every client we see is our most important client.

We’re seeking a compassionate Caseworker to assist payment challenged customers and special needs customers obtain necessary social service support through the Duquesne Light Customer Assistance and Referral Evaluation Service Program (CARES).

With your education and experience in human services you know the importance of listening closely and working carefully to meet client needs and help them access the services they need. You’re in a key position, facilitating much-needed relief to members of a vulnerable population. You have a lot of fresh ideas to set people up for success and navigate life’s challenges. You also have a patient heart and enthusiasm to serve those who are struggling.

We offer successful candidates a competitive salary, strong health benefits (including medical, dental and vision that are available the first of the month following hire date) and generous time off programs that includes 15 paid holidays a year. We also have a solid retirement plan that is fully funded by Catholic Charities along with other benefits such as Tuition Assistance and Paid Parental Leave.

We are proud to be designated as one of the Best Places to Work in Western Pennsylvania by the Pittsburgh Business Times for five consecutive years.

The CARES Caseworker will work a hybrid schedule that consists of making home visits to clients, attending informational "pop up" fairs, working from home, and at times working in the office.

Take a look at the Caseworker description below and let us know if you’re ready to bring healing and hope to the Pittsburgh region.

Caseworker Key Performance Objectives

• Meet with clients in their homes or other locations to conduct an assessment.
• Represent and promote the Duquesne Light Customer Assistance Program at community "pop up" resource fairs and events.
• Determine client eligibility for relevant services.
• Provide internal and external referrals to social services for clients experiencing hardship.
• Maintain a network of providers and develop contacts at other local agencies to keep abreast of offerings and changes in provider options.
• Create service plans and complete assessments for clients involved in the program to establish goals and identify need.
• Schedule follow-up appointments to monitor progress towards goals and the status of referrals.
• Complete all necessary documentation in the data system in a timely, comprehensive, and accurate manner to ensure compliance with program standards.
• Complete and document applications for appropriate community resources including but not limited to: Dollar Energy, Housing, Employment, SNAP, WIC, LIHEAP, Childcare, People’s Gas CAP, Transportation Assistance, etc.
• Respond to client calls and correspondence from Duquesne Light in a courteous and professional manner to ensure a high standard of communication with the public.
• Work with Duquesne Light CAP Team Intake Workers with making and receiving internal referrals to ensure seamless and timely services to clients.

Requirements

• An associate degree or a bachelor’s degree in a social services or related field is required.
• A minimum of two years of client support related experience is preferred. Internship experience counts toward this requirement.
• Proficiency with Microsoft Office is required.
• Previous experience with client databases is preferred.
• Excellent communication skills both oral and written are required.
• Understanding of problems, conflicts and life experiences of client populations is required.
• The ability to interact constructively with community agencies and resources is required.
• The ability to make home visits is required.
• Act 33/34 and LEIE clearances