Case Manager

United Neighborhood Centers of NEPA; Scranton (Lackawanna County); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Vacation, Sick, and Personal Time Off

Health Insurance

Dental Benefits

Vision Benefits

401(k) Salary Deferral

401(k) 5% Company Contribution

Life Insurance

PSLF

Job summary

United Neighborhood Centers of NEPA (UNC of NEPA) is seeking a Case Manager in Scranton, PA to provide comprehensive case management and supportive services to individuals and families in Community Services programs. You will assess needs, set goals, and connect participants with housing options and resources to promote stability and independence.

The role requires strong communication, organization, and data-entry skills, with the ability to work with diverse populations.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree in social work, human services, counseling, psychology, sociology, or a related field is required.
• Previous case management experience preferred.
• Experience with diverse populations and barriers to housing or self-sufficiency preferred.
• Experience with electronic case management or client data systems preferred.

Responsibilities

• Conduct participant intake, eligibility screening, and needs assessments in accordance with program requirements.
• Maintain an assigned caseload and provide ongoing case management and supportive services.
• Collaborate with participants to establish goals and action plans for stability and self-sufficiency.
• Assist participants in identifying and securing housing and community resources.
• Connect participants with employment, education, childcare, healthcare, mental health, transportation, and other services.
• Manage budgeting, financial literacy, and life skills development as appropriate.
• Maintain participant files, documentation, and data in required systems.
• Complete program reports to meet grant, contract, and funder requirements.

Skills

Verbal and written communication

Conflict resolution

Time management

Documentation skills

Customer service

Multitasking

Education

Bachelor's degree in social work, human services, counseling, psychology, sociology, or a related field

High school diploma or equivalent

Tools

Client data systems

Microsoft Office 365

Job description

Full time position based in Scranton, PA - Multiple positions open

Position Summary:

The Case Manager provides comprehensive case management and supportive services to individuals and families participating in Community Services programs. The Case Manager works collaboratively with participants to assess needs, establish goals, connect them with appropriate resources, and support progress toward housing stability, self-sufficiency, and overall well-being.

This position is responsible for maintaining accurate participant records, coordinating services with community partners and other programs, and completing required program documentation and reporting. A successful candidate will demonstrate strong communication, organization, data entry, and customer service skills and be comfortable working with individuals and families from diverse backgrounds.

Our Ideal Candidate:

Our ideal candidate is a compassionate, resourceful, and highly organized problem-solver who enjoys helping people navigate challenges and move toward greater stability and independence. You're someone who can build trust with participants while maintaining professional boundaries, stay calm and solution-focused during difficult situations, and confidently manage multiple priorities.

You'll thrive in this role if you're a strong communicator, comfortable working both independently and collaboratively, and willing to meet people where they are - whether that means connecting someone to housing and community resources, helping develop achievable goals, navigating a challenging conversation, or making sure the details and documentation are completed accurately.

Most importantly, we're looking for someone who combines empathy with accountability and believes in helping individuals and families build the skills, resources, and confidence they need to move forward.

Responsibilities:

• Conduct participant intake, eligibility screening, and needs assessments in accordance with program requirements.
• Maintain an assigned caseload and provide ongoing case management and supportive services.
• Work collaboratively with participants to establish individualized goals and action plans that promote stability and self-sufficiency.
• Assist participants in identifying and securing safe, stable, and affordable housing, when applicable.
• Connect participants with appropriate community resources, including employment, education, childcare, healthcare, mental health, transportation, and other supportive services.
• Assist participants with budgeting, financial literacy, employment readiness, education goals, and other life skills as appropriate.
• Provide support related to activities of daily living and independent living skills, when applicable.
• Educate participants regarding leases, housing expectations, tenant responsibilities, and other relevant program requirements.
• Develop and maintain relationships with landlords, service providers, government agencies, and community partners.
• Conduct home, community, and office visits with participants as needed.
• Provide participant transportation when appropriate and authorized.
• Coordinate referrals and services with other UNC programs and external community partners.
• Maintain accurate and timely participant files, financial documentation, case notes, service records, and other required documentation.
• Enter and maintain participant and service information in ClientTrack and other required data management systems.
• Complete required program reports and assist with documentation necessary to meet grant, contract, and funder requirements.
• Maintain a thorough understanding of applicable program guidelines, eligibility requirements, policies, and funding requirements.
• Participate in community meetings, collaborative initiatives, trainings, and other activities relevant to assigned programs.
• Provide follow-up services to participants following program completion when required.
• Complete administrative and program-related responsibilities as assigned.
• Perform other duties as assigned by the Community Services Director.

Education/Experience:

• High school diploma or equivalent required.
• Bachelor's degree in social work, human services, counseling, psychology, sociology, or a related field is required.
• Previous experience in case management, human services, housing services, social services, or a related field preferred.
• Experience working with diverse populations and individuals experiencing barriers to housing, employment, or self-sufficiency preferred.
• Experience utilizing conflict resolution and de-escalation techniques in a human services, social services, behavioral health, housing, or similar setting required.
• Experience with electronic case management or client data systems preferred.

Special Knowledge/Skills:

• Strong verbal and written communication, interpersonal, and customer service skills.
• Effective conflict resolution and de-escalation skills, including the ability to remain calm, professional, and responsive during challenging interactions.
• Strong organizational, time management, and documentation skills.
• Ability to manage multiple priorities, deadlines, and participant needs.
• Ability to establish professional and supportive relationships while maintaining appropriate boundaries.
• Ability to work effectively with individuals and families from diverse backgrounds and with varying needs.
• Ability to adapt to changing situations and respond appropriately to participant and program needs.
• Ability to work independently while being willing and able to support team and department needs as they arise.
• Ability to maintain confidentiality and appropriately handle sensitive participant information.
• Proficiency with Microsoft Office 365, including Word, Outlook, and Excel, and the ability to learn client management and data-entry systems.
• Ability to maintain accurate and timely electronic and paper records.

Benefits:

• Vacation, Sick, and Personal Time Off
• Holidays (11)
• Health Insurance
• Dental Benefits
• Vision Benefits
• 401(k) Salary Deferral
• 401(k) 5% Company Contribution
• Group Term Life Insurance
• Free membership with NET Credit Union
• Free Child Care Services
• Employee Assistance Program
• LifeMart Employee Discounts
• Public Service Loan Forgiveness (PSLF)

UNC of NEPA is equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.