Customer Service Assistance (CAP) Case Manager

Holy Family Institute; Swissvale (Allegheny County); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical coverage

Retirement savings plan

Employer-paid disability

Vacation time

Sick time

12 paid holidays

Job summary

Holy Family Institute is seeking a Customer Service Assistance (CAP) Case Manager in Swissvale. The role involves interviewing clients for program eligibility, completing applications, and maintaining documentation. Candidates should have a minimum of two years in customer service, excellent communication skills, and knowledge of community resources. Clearances and a valid PA driver’s license are required. Join HFI in supporting families and children with meaningful services and a commitment to social justice.

Qualifications

• Two or more years of experience in Customer Service.
• Knowledge of Community resources.
• Must have Act 33/34 and FBI clearances.
• Must be 21 years of age.

Responsibilities

• Collect and analyze information related to CAP accounts.
• Interview customers for eligibility.
• Complete CAP applications accurately.
• Maintain accurate documentation.

Skills

Customer Service Experience

Communication Skills

Proficiency with Windows Office Suite

Education

Valid PA driver's license

Job description

Holy Family Institute is a 125-year-old Catholic organization that employs more than 350 people in Allegheny, Armstrong, and Beaver Counties. HFI provides help, hope, and healing to more than 40,000 children and families each year through 12 social service and educational programs.

At Holy Family Institute, true well-being encompasses not only an employee's physical health, but also their financial, emotional, and purposeful aspects of life. To support our employees and their families in achieving total wellness, HFI provides a competitive and comprehensive employee benefit program.

• Medical coverage available with a deductible reimbursement plan
• Prescription coverage
• Dental and vision plans
• Flexible spending account (FSA)
• Legal assistance
• Cyber security coverage
• Retirement savings plan with employer match
• Employer-paid short-term and long-term disability
• Free life insurance and AD&D
• Additional voluntary life insurance
• Mileage and expense reimbursement
• Vacation time
• Sick time
• 12 paid holidays
• Employee assistance program (EAP)

How to Apply

• Browse our list of current openings below and click on the position for full details.
• If you do not see a specific position to which you would like to apply, you may fill out the General Application.
• When you are ready to apply, complete the application and upload your resume in our online portal.
• Incomplete applications will not be considered.

Current Openings

Position: Customer Service Assistance (CAP) Case Manager

Location: Swissvale, PA

Job Id: 216

# of Openings: 2

Customer Service Assistance (CAP) Case Manager

Employer: Duquesne Light Universal Services

Reports to: Duquesne Light Program Supervisor

Location: Swissvale / McKeesport

Hours: Mon. – Fri., 8:00am – 4:00pm (Allow flexibility in scheduling as required by client needs)

HFI Mission Duties

Holy Family Institute (HFI) is a 125-year-old Catholic organization with an impeccable history of serving children and families in the Pittsburgh Region. We are one of Pittsburgh’s largest social service organizations operating 15 programs in three counties. We are an independent organization guided by Catholic Social Teachings and serving people of all faiths and backgrounds.

General Statement of Duties

The Case Manager position will collect, analyze, and maintain information directly related to CAP accounts to accurately complete applications and interview Duquesne Light Co. customers for eligibility. The individual will follow Duquesne Light Policy and Procedures as directed.

Essential Functions

• Promotes the Mission and Philosophy of Holy Family Institute
• Understand guidelines, limits and procedures of DLCO CAP
• Interviews DLCO customers for program eligibility
• Accurately completes CAP applications
• Completes re-certifications and defaults as required
• Manages daily work assignments in a timely fashion
• Maintain accurate documentation and confidential documents
• Assist clients with appropriate Referrals
• Increase professional development by completing 40 hours of training annually
• Promptly reports civil or criminal convictions, charges, arrests, investigations, or adjudications that may arise since staff member’s last background investigation. This includes but is not limited to sexual abuse in a prison, jail, holding facility, community confinement facility, juvenile facility, other institution (as defined in 42 U.S.C. 1997), or care provider facility; conviction of engaging or attempting to engage in sexual activity facilitated by force, overt or implied threats of force, or coercion, or if the victim did not consent or was unable to consent or refuse; or who was civilly or administratively adjudicated to have engaged in such activity
• Completes other duties as assigned by supervisor

Requirements

• Two or more years of experience in Customer Service
• Knowledge of Community resources
• Excellent written and verbal communication skills
• Proficiency with Windows Office Suite
• Demonstrated ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Must have Act 33/34 and FBI clearances and valid PA driver’s license with reliable transportation
• Must be 21 years of age

Commitment to Social Justice

Holy Family Institute and its affiliated organizations are committed to an environment that respects and values every human being and individual differences. We will invest time and resources to create an inclusive environment for all of our stakeholders. This means we will respect diversity that includes race, ethnicity, gender, socioeconomic status, education, disability, and language. We also believe that we should be “Faithful Listeners” and embrace diversity of ideas, perspectives, and values. We believe in providing access, opportunity, fair treatment, and advancement for all people. Believing that “God is Found in Everyday Activities” we will do our best to eliminate barriers that prevent full participation in our programs and services. We believe “Loving Relationships” means that all are welcome, all are neighbors, and there are no exceptions. With this belief we aim to create an environment in which any individual or group can feel welcomed, respected, supportive, and valued.

Equal Opportunity Employer

Holy Family Institute is an Equal Opportunity Employer. Holy Family Institute and its affiliated organizations are committed to an environment that respects and values every human being and individual differences. We will respect race, ethnicity, gender, socioeconomic status, education, disability, language, and sexual orientation. We also believe that we should be “Faithful Listeners” and embrace a variety of ideas, perspectives and values. We believe in providing access, opportunity, fair treatment, and advancement for all people.