Senior Utilities Strategy & Transformation Leader

Accenture; Boston (MA); On-site; USD 133,000 - 311,000; Full time

Job summary

Accenture is a global leader helping top enterprises reinvent themselves by leveraging digital core and AI to create value at speed. This role sits in the Utilities practice, focusing on energy retail and customer experience, partnering with C-suite leaders to transform operations and customer journeys.

You will lead strategic consulting engagements, build trusted relationships with senior stakeholders, and drive revenue growth through customer-centric transformation initiatives across multiple

Qualifications

• Minimum of 8 years of experience in the Utility Industry, Customer Service project delivery / Customer Transformation project delivery.
• Minimum of 6 years of experience in a technical advisory or consulting role.
• Minimum of 5 years of functional experience with either an SAP or Oracle platform.
• Expertise in Meter to Cash operations, functions, and technologies.
• Expertise in major Customer Transformation and technology implementations (e.g., CIS replacements).
• Bachelor's degree or equivalent work experience.
• Ability to travel as needed for client work.

Responsibilities

• Lead strategic consulting engagements in energy retail and customer service, focusing on digital transformation, customer experience enhancement, and operational efficiencies.
• Serve as a primary client contact for senior executives, building trusted advisory relationships and ensuring alignment with client business objectives.
• Develop and execute strategies to improve client business performance, drive revenue growth, and support customer-centric transformation initiatives.
• Manage project teams, guiding junior members and ensuring project delivery meets quality, timeline, and budgetary expectations.
• Lead business development activities by identifying new opportunities, crafting proposals, and representing Accenture’s Utilities practice in sales pursuits.
• Actively contribute to thought leadership, staying current on industry trends, regulatory changes, and technological advancements in the energy retail sector.
• Drive team development and growth by mentoring team members and fostering a collaborative, high-performance work

Skills

Utility industry

Project delivery

Technical advisory

SAP/Oracle

Education

Bachelor's degree or equivalent

Tools

SAP

Oracle

Job description

Accenture is a global leader helping top enterprises reinvent themselves by leveraging digital core and AI to create value at speed. This role sits in the Utilities practice, focusing on energy retail and customer experience, partnering with C-suite leaders to transform operations and customer journeys.

You will lead strategic consulting engagements, build trusted relationships with senior stakeholders, and drive revenue growth through customer-centric transformation initiatives across multiple