Billing Analyst

Okaloosa Gas District; Valparaiso (FL); On-site; USD 58,000 - 71,000; Full time

Job summary

Okaloosa Gas District in Florida seeks a Billing Analyst to perform advanced billing, account analysis, reporting, and research within the Accounting and Finance Department.

The role serves as a key resource for complex billing issues, ensuring accuracy, timeliness, and data integrity while supporting system changes and cross-training staff to maintain efficient operations.

Qualifications

• Performs advanced billing and account analysis with focus on accuracy.
• Develops reports and supports financial records using Cognos and Excel.
• Knowledge of billing systems and related processes is required.

Responsibilities

• Performs advanced billing and account analysis, resolving unusual issues.
• Reviews billing activity, researches exceptions, and ensures timely completion.
• Analyzes reports and data to identify discrepancies and trends.
• Provides primary billing support for lessees and facility users, including invoices and account maintenance.
• Assists with system changes, testing, and process improvements.

Skills

Billing analysis

Account analysis

Reporting

Attention to detail

Education

High School Diploma +5-9 years

Associates Degree +3-5 years

Bachelor's Degree +0-2 years

Tools

Cognos

Microsoft Excel

ERP systems

Job description

BILLING ANALYST

Job Description

POSITION TITLE: BILLING ANALYST
Position Id Number
DEPARTMENT: ACCOUNTING and FINANCE
REPORTS TO: BILLING SYSTEM SUPERVISOR
PAY GRADE: $31.07 PER HOUR/$64,625.60 ANNUAL
FLSA STATUS: SALARY - EXEMPT

Job Summary

Performs advanced billing, account analysis, reporting, research, and other specialized functions within the Accounting and Finance Department.
Serves as a key resource for complex billing and payment issues and assumes responsibility for assigned billing processes and projects.
Develops an in depth working knowledge of the District's Utility Billing and Customer Information Systems processes and provides backup to any of the positions within the Billing and Office Admin Departments, including designated responsibilities of the Billing System Supervisor.
This position does not supervise employees but is expected to assist with training and provide technical guidance to other staff within the department.
Incumbents are expected to demonstrate intellectual curiosity and persistence when resolving issues by investigating discrepancies using multiple sources of information, questioning inconsistencies, and identifying root causes rather than simply correcting problems.
Incumbents in this position will be held to the Districts Gold Standard for Customer Service.

Essential Functions And Responsibilities

• Performs advanced billing and account analysis, including researching unusual or complex billing, payment, and account issues and determining appropriate resolutions.
• Assists with the District's billing processes by reviewing billing activity, researching exceptions and irregularities, and helping ensure billing is completed accurately and timely.
• Analyzes reports, account information, consumption history, payment activity, and other data to identify discrepancies, trends, and potential problems.
• Provides primary billing support for District lessees and users of the multipurpose/conference center, including preparing invoices, maintaining accounts, monitoring balances, and resolving billing discrepancies.
• Assists the Billing System Supervisor with monitoring billing operations, reporting, process reviews, system issues, and special projects.
• Provides backup for designated billing, payment, AR, and other departmental functions and develop sufficient knowledge of the Billing Leads and Billing System Supervisors responsibilities to provide operational backup when needed.
• Serves as a technical resource to Billing Specialists and other staff by assisting with complex billing, payment, account, and system related questions.
• Assists with training and cross training employees on billing processes, system functionality, and departmental procedures.
• Assists with testing and implementing system changes, researching software issues, and identifying opportunities to improve billing accuracy, efficiency, and automation.
• Writes/creates, creates, maintains, and analyzes reports using Cognos, Microsoft Excel, and other applicable tools to support billing, revenue, accounts receivable, and management needs.
• Maintains accurate records and supporting documentation and ensures billing and financial information is properly maintained.
• Other miscellaneous job-related tasks as
  

Education And Experience

High School Diploma plus five to nine years of experience - or
Associates Degree plus three to five years of experience - or
Bachelors Degree plus zero to two years of experience
Desired degree specialization or emphasis in Accounting or Business Administration

Essential Competencies

• Must possess a strong natural curiosity and investigative mindset, demonstrating the ability and desire to recognize inconsistencies, question assumptions, connect related information, and independently research complex issues until their root cause is understood and accurately resolved.
• General knowledge of accounting principles and practices, particularly as they relate to billing, AR, payments, revenue, reconciliations, and financial records. Education, training, or experience in general accounting is preferred.
• Ability to develop a strong understanding of District systems and processes and how they affect related billing, accounting, customer service, and operational functions.
• Ability to analyze data, identify trends and discrepancies, and use available reporting tools to support billing and operational decisions.
• Ability to independently manage assigned processes, projects, or areas of responsibility and ensure accurate and timely completion.
• Ability to effectively manage multiple assignments, prioritize competing demands, and follow through to completion.
• Ability to develop expertise and effectively share knowledge by explaining processes, procedures, and system functions and providing technical guidance to coworkers.
• Ability and willingness to learn designated responsibilities of the Billing System Supervisor, Lead, Office Admins, and other staff to provide effective operational backup when needed.
• Ability to understand how individual responsibilities affect broader District operations and begin to develop the judgment to anticipate needs, identify potential problems, and recognize opportunities before they arise.
• Ability to work independently within established policies and procedures, determine when issues require supervisory involvement, and follow through without constant direction.
• Ability to communicate effectively with customers, employees, lessees/facilities users, vendors, and management to handle complex situations professionally.

Technical Skills Required

Demonstrated proficiency in the District's Customer Information System, Utility Billing, AR, and other applicable software applications, with the ability to learn and develop proficiency in Cognos and other systems as required by the position.
Ability to accurately analyze