Utilities Services Supervisor

City of Arvada; Arvada (CO); On-site; USD 91,000 - 124,000; Full time

Job summary

The City of Arvada is seeking a Utilities Services Supervisor to lead utility billing, financial operations, and customer service within the department. This role focuses on delivering reliable billing systems, staff development, and high-quality service to the community.

Ideal candidates will have a strong background in billing operations, supervisory experience, and proficiency with CIS/ERP/CRM systems. You will oversee budgeting, staff training, performance management, and cross-department

Qualifications

• Three (3) years experience in billing, payment processing and customer service.
• Two (2) years of supervisory experience is required.

Responsibilities

• Ensures efficiency and reliability in billing, customer service, and financial operations.
• Oversees financial management tasks, including budget development and cost control for utility services.
• Manages utility billing systems, including the implementation of billing software and training staff on its use.
• Ensures compliance with all relevant regulations and standards related to utilities management.
• Coordinates with other departments and external agencies to facilitate utility projects and initiatives.
• Analyses utility consumption data to identify trends and develop strategies for consumption reduction and cost savings.
• Oversees day-to day leadership activities, including effectively communicate vision and priorities, makes decisions and problem solves, delegates work, manages performance, hires, manage resources, develops others, and maintains a team culture to produce strong performance and positive employee and community member experiences.

Skills

Billing operations

Customer service

Supervisory experience

Education

Bachelor’s degree in Business/Accounting/Finance

Tools

CIS

ERP systems

CRM systems

Job description

The City of Arvada promotes Equal Pay for Equal Work.

Pay Range: $90,627.83-$123,919.66 Annual

The City of Arvada is hiring a Utilities Services Supervisor! If you’re an experienced leader with a background in utility billing, financial operations, customer service, and team supervision, we encourage you to apply. This position provides leadership for utility services while supporting efficient operations, reliable billing systems, staff development, and quality service to the community.

Essential Job Functions

• Ensures efficiency and reliability in billing, customer service, and financial operations.
• Oversees financial management tasks, including budget development and cost control for utility services.
• Manages utility billing systems, including the implementation of billing software and training staff on its use.
• Ensures compliance with all relevant regulations and standards related to utilities management.
• Coordinates with other departments and external agencies to facilitate utility projects and initiatives.
• Analyzes utility consumption data to identify trends and develop strategies for consumption reduction and cost savings.
• Oversees day-to day leadership activities, including effectively communicate vision and priorities, makes decisions and problem solves, delegates work, manages performance, hires, manage resources, develops others, and maintains a team culture to produce strong performance and positive employee and community member experiences.
• Travels to and attends team and organizational meetings, training, events and activities and appropriately and professionally represents the department.

Other Job Functions

• Serving as a backup for the Utilities Services Manager.
• Performs other duties as assigned.

Essential Supervisory Duties

• Develops and/or participates in the development of staff work plans, measures and tracks progress towards goals, prepares and conducts timely and constructive performance appraisals.
• Makes decisions or recommendations for hiring, promotions, transfers, disciplinary action, and other personnel actions as necessary.
• Coaches, counsels and supports staff to maximize efficiency and effectiveness.
• Consistently educates and advises staff on organizational rules, regulations, policies and procedures.
• Supports creative thinking and problem solving and encourages participatory decision making when appropriate.
• Provides training and job enrichment opportunities and encourages professional growth and development.

Knowledge Skills and Abilities

• Knowledge of city policies, procedures, and goals, as well as a working knowledge of accounting principles.
• Strong experience in utility billing operations, including customer account analysis, billing rate structures, and financial statement preparation.
• Advanced computer skills, including proficiency in maintaining computer software systems, financial, and office software systems.
• Ability to resolve complex inquiries and complaints from citizens or businesses regarding utility services.
• Experience in exercising initiative, judgment, and making decisions within assigned authority.
• Ability to effectively communicate information, both verbally and in writing, to support organizational objectives and interact with all levels of personnel within the city in a positive and cooperative manner.

Knowledge Skills Abilities Preferred

• Experience with project management, analysis, design, testing, implementation, system review, and support for utility billing and Customer Information Systems (CIS).
• Advanced skills in data analysis and management, with the ability to use report writing tools to develop ad hoc reports for testing, analyzing data, and ensuring data integrity.
• Proven track record of developing and supervising staff, including work plan development, performance appraisals, and providing training and professional growth opportunities.

Education

• Degree Bachelors Degree (BA, BS, BBA)
• Major Business, Accounting, Finance or related field.

Education Required

• An equivalent combination of education and experience may be considered.

Work Experience Required

• Three (3) years experience in billing, payment processing and customer service.
• Two (2) years of supervisory experience is required.

Work Experience Preferred

• Experience with specific types of systems such as Customer Information Systems (CIS), Enterprise Resource Planning (ERP) systems, or Customer Relationship Management (CRM) systems is preferred but not required.
• Additional experience in utilities services, financial management, or related fields is advantageous.
• Professional certifications related to utility management, project management, or accounting could be advantageous.

Other Qualifications

• Must pass a criminal background check and a driving record check, if required by the position.

Physical Demands

• Light to moderate physical effort that includes frequent standing or walking or maintaining arms and hands in the same position for repetitive tasks.
• Frequently works with light objects and light hand tools.

Hazards

• Minimal exposure to hazards are typically found in general office environment where there is rarely to no exposure to injury or accident.

Work Environment

• Exposure to routine office noise and equipment.

Total Rewards Package

The City of Arvada offers a robust Total Rewards package.

Vision

Vision: We Dream Big and Deliver

Mission

Mission: We are dedicated to delivering superior services to enhance the lives of everyone in our community.

Values

Values: Innovation: We excel in creativity, flexibility and the use of best practices while valuing diverse backgrounds, ideas and perspectives. Passion: We are a high performing, inclusive team inspiring each other to pursue excellence. Opportunity: We value our diversity, embrace possibilities, face challenges, persevere and take action to deliver quality results.

Core Values Statement

The City’s Core values are in every employee’s individual Performance Plan which helps us to reinforce our expectations for living and working by our Core Values. Every City employee is expected to perform his/her job to the highest professional standards. This includes upholding the City’s values with integrity and accountability, acting in a manner that is respectful and inclusive towards others, and adhering to the City’s policy on employee conduct as detailed in the personnel rules sec. 70-143.

Equal Employment Opportunity Employer

The City is an Equal Employment Opportunity Employer.

Awards

We have consistently received Top Workplace awards since 2012. Most recently, we received USA Today's Top Workplaces Award.