Utility Billing Leader — Customer Care & Ops

Rockingham County Virginia; Virginia (MN); On-site; USD 65,000 - 86,000; Full time

Job summary

Rockingham County is seeking a Utility Billing Supervisor to lead the billing technicians and administrative assistant in the Public Works office. You will oversee all aspects of billing, procurement, and purchasing and handle customer inquiries about accounts.

This exempt, full-time role requires 3–5 years of experience, a high school diploma or GED, and a Virginia driver's license. The position involves coordinating with multiple departments and maintaining accurate billing records and reports.

Qualifications

• 3–5 years of experience in billing or public works.
• High School Diploma or GED required.
• Valid Virginia Driver’s License required.

Responsibilities

• Supervise billing technicians and administrative staff.
• Handle customer questions and resolve billing disputes.
• Oversee end-to-end billing processes and records.
• Coordinate with departments for billing accuracy and reporting.
• Assist in purchasing and procurement tasks as needed.

Skills

Customer service

Supervisory skills

Billing understanding

Communication

Education

High School Diploma/GED

Tools

Excel

Word

Job description

Rockingham County is seeking a Utility Billing Supervisor to lead the billing technicians and administrative assistant in the Public Works office. You will oversee all aspects of billing, procurement, and purchasing and handle customer inquiries about accounts.

This exempt, full-time role requires 3–5 years of experience, a high school diploma or GED, and a Virginia driver's license. The position involves coordinating with multiple departments and maintaining accurate billing records and reports.