Utilities Service Clerk: Billing & Customer Support

Oklahoma Municipal League, Inc.; Midwest City (OK); On-site; USD 26,000 - 28,000; Full time

Job summary

The City of Midwest City is hiring for a Utilities Service Clerk in the City Clerk Department. You will handle switchboard operations, utility billing, and customer service, supporting daily city services.

Responsibilities include processing payments, generating work orders, handling account inquiries, maintaining permit/licence records, and assisting with licensing and registration programs.

Qualifications

• High school diploma or GED required.
• 12–18 months related experience and/or training or equivalent.
• Must pass clerical and data entry test.
• Must have computer knowledge.
• Basic: 10-Key, Alphanumeric Data Entry, Spreadsheet, Word Processing/Typing.

Responsibilities

• Receives calls and directs them to the proper office; maintains switchboard operations.
• Opens mail for water bill payments and verifies amounts.
• Provides information on city services and utility policies to the public.
• Prepares work orders for new accounts, transfers, final bills, and service changes.
• Checks payments and manages delinquent accounts prior to cut-offs.
• Resolves billing complaints and verifies meter readings with utilities staff.
• Maintains permits and licenses records and notifies parties before expiration.
• Monitors sanitation accounts and notifies customers of delinquencies.
• Issues adjustments to customer accounts with approval.
• Duties may include processing licenses, registrations, and related records.

Skills

Customer service

Data entry

Clerical/administrative

Education

High school or GED

Tools

Excel

Word

10-Key

Alphanumeric Data Entry

Spreadsheet

Word Processing/Typing

Job description

The City of Midwest City is hiring for a Utilities Service Clerk in the City Clerk Department. You will handle switchboard operations, utility billing, and customer service, supporting daily city services.

Responsibilities include processing payments, generating work orders, handling account inquiries, maintaining permit/licence records, and assisting with licensing and registration programs.