Utilities Service Advisor – Inbound Calls & Billing

Memphis Light, Gas and Water Division; Memphis (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Pension plan

457(B) retirement plan

Job summary

Memphis Light, Gas and Water Division is seeking a Service Advisor to handle customer inbound calls via telephone, web mail and chat. You will process service requests including billing inquiries and emergencies, ensuring accurate information and courteous support.

The role requires a valid driver's license and operates in an office setting with potential overtime based on seniority. Shifts may change quarterly; weekend rotation and overtime are mandatory as needed.

Qualifications

• Possess a valid driver's license from state of residence.

Responsibilities

• Handle customer inbound calls via telephone, web mail and chat.
• Process customer service requests including billing/inquiries and emergency calls.
• Shifts are subject to change on a quarterly cycle based on seniority.
• Mandatory overtime is required.

Skills

Driver's license

Job description

Memphis Light, Gas and Water Division is seeking a Service Advisor to handle customer inbound calls via telephone, web mail and chat. You will process service requests including billing inquiries and emergencies, ensuring accurate information and courteous support.

The role requires a valid driver's license and operates in an office setting with potential overtime based on seniority. Shifts may change quarterly; weekend rotation and overtime are mandatory as needed.