Customer Care Advisor – Utilities & Billing

MEMPHIS LIGHT GAS & WATER; Memphis (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO

Pension

457B retirement plan

Job summary

MEMPHIS LIGHT GAS & WATER (MLGW) seeks Service Advisors to handle customer inbound calls via telephone, web mail and chat, and to process service requests including billing inquiries and emergencies. Shifts rotate quarterly by seniority and overtime is required.

This in-office position emphasizes clear communication, empathy, and problem-solving while delivering reliable customer service for electricity, gas and water services in Memphis.

Qualifications

• Possess a valid driver's license from state of residence.

Responsibilities

• Handle customer inbound calls via telephone, web mail and chat.
• Process customer service requests including billing/miscellaneous inquiries and emergency calls.
• Shifts are subject to change on a quarterly cycle based on seniority.
• Overtime is required.

Job description

MEMPHIS LIGHT GAS & WATER (MLGW) seeks Service Advisors to handle customer inbound calls via telephone, web mail and chat, and to process service requests including billing inquiries and emergencies. Shifts rotate quarterly by seniority and overtime is required.

This in-office position emphasizes clear communication, empathy, and problem-solving while delivering reliable customer service for electricity, gas and water services in Memphis.