Section Supervisor

MLGW; Memphis, Northern (TN, KY); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

PTO

Pension and 457B retirement plan

Job summary

MLGW in Memphis, TN is seeking a Section Supervisor to lead a team handling customer calls, emails, and webmail, ensuring accurate data entry into the Customer Information Systems and timely resolution of billing issues.

The ideal candidate has 4–6 years of relevant experience (or 8–10 years without a degree) and an Associate's degree in Business Administration or related field. A Supervisory Assessment Center within 3 months is required.

Qualifications

• Associate's degree in Business Administration or related area.
• 4–6 years' experience in credit/collections, customer service and/or customer accounting, or 8–10 years' experience without degree.
• Must complete Supervisor Assessment Center within 3 months of entering job.
• Must complete Customer Service Simulation Test.
• Must complete NIMS Training within 1 year of entering job.
• In-depth knowledge of Division policies/procedures pertaining to credit and billing.

Responsibilities

• Train, direct and supervise employees engaged in the processing of customer calls, e-mails, and webmail.
• Enter data into the Customer Information Systems.
• Handle special customer problems and perform other departmental functions.

Skills

Customer service

Data entry

Team supervision

Education

Associate's degree in Business Administration or related area

Job description

MLGW is the nation’s largest three-service municipal utility, serving over 440,000 customers representing diverse backgrounds. Since 1939, MLGW has met the utility needs of Memphis and Shelby County residents by delivering reliable and affordable electricity, natural gas, and water service. We provide a full range of customer-oriented services, including a major role in the economic development for our customers.

MLGW recognizes that our greatest assets are our employees and value diversity, equity and inclusion. We are committed to providing opportunities for career growth, training, and development. MLGW offers competitive benefits including PTO, pension and 457B retirement plan. We are dedicated to corporate social responsibility through community volunteerism and giving. MLGW is an equal opportunity employer and does not discriminate because of race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability, protected veteran status, or any other status protected by law. No information obtained in this application is intended to be used for such discrimination.

The essential job responsibilities of the Section Supervisor position are to train, direct and supervise employees engaged in the processing of customer calls, e-mails, and webmail; enter data into the Customer Information Systems; handle special customer problems; and perform other departmental functions.

Qualification Requirements:

• Have an Associate's degree in Business Administration or related area and 4-6 years' experience in credit/collections, customer service and/or customer accounting, or 8-10 years' experience as stated above without degree
• Complete Supervisor Assessment Center within 3 months of entering job
• Have successfully completed Customer Service Simulation Test
• Successfully complete NIMS Training within 1 year of entering job
• Have in-depth knowledge of Division policies/procedures pertaining to credit and billing
• Possess a valid driver's license from state of residence

Physical Working Conditions:

Works in office under good conditions. Subject to stress of handling customers using abusive language, eye fatigue and sitting for long periods of time. Subject to shift work.