Utilities Growth Strategy Lead — CX & AI

Accenture PLC; Austin (TX); On-site; USD 94,000 - 294,000; Full time

Benefits offered by this job

Benefits package

Job summary

Accenture is seeking a senior leader in Utilities to design, operate, and transform exceptional service experiences for clients. You will manage workstreams, lead teams, and drive initiatives from assessment through implementation to improve customer trust, operational efficiency, and financial outcomes.

You will apply analytics, AI, and GenAI to shape future‑state service models, balancing regulatory and business needs across channels and back-office operations.

Qualifications

• Minimum of 6 years of Strategy or Management consulting experience focused on helping organizations reimagine customer service, customer support, contact center operations, back-office delivery or digital customer engagement.
• Minimum of 5 years of experience creating & implementing experience design, data‑driven insights, and analytics into service transformation to improve customer outcomes and reduce cost‑to‑serve
• Minimum of 5 years experience leading assessment‑to‑strategy‑to‑implementation engagements and translating findings into actionable recommendations

Responsibilities

• Lead assessment‑to‑strategy‑to‑implementation engagements for utilities clients
• Guide cross-functional teams to deploy future-state operating models and service enhancements
• Translate insights into strategic roadmaps that improve customer, operational, and financial outcomes

Skills

Strategy consulting

Management consulting

Experience design

Analytics

Automation

GenAI

Conversational design

Utilities clients

Education

Bachelor's degree

Job description

Accenture is seeking a senior leader in Utilities to design, operate, and transform exceptional service experiences for clients. You will manage workstreams, lead teams, and drive initiatives from assessment through implementation to improve customer trust, operational efficiency, and financial outcomes.

You will apply analytics, AI, and GenAI to shape future‑state service models, balancing regulatory and business needs across channels and back-office operations.