Customer Growth Strategy Lead - AI-Driven Utilities

Accenture PLC; Kirkland (WA); On-site; USD 101,000 - 270,000; Full time

Job summary

Accenture Song’s Utilities team seeks an experienced leader to design, operate, and transform exceptional service experiences. You will own workstreams, manage teams, and collaborate with client stakeholders to translate assessments into practical roadmaps that improve customer, operational, and financial outcomes.

You bring a strategic yet hands-on deployment mindset, with strong analytics and experience delivering future-state operating models in the utilities space.

Qualifications

• Minimum of 6 years of Strategy or Management consulting experience focused on helping organizations reimagine customer service.
• Minimum of 5 years of experience creating & implementing experience design, data‑driven insights, and analytics into service transformation to improve customer outcomes and reduce cost‑to‑serve
• Minimum of 5 years experience leading assessment‑to‑strategy‑to‑implementation engagements, translate findings into actionable recommendations, and lead implementation of strategic initiatives that drive measurable customer, operational, or financial impact.
• Bachelor's degree or equivalent (minimum 7 years' work experience).

Responsibilities

• Lead cross-functional teams across strategy, functional, and technology to shape and deploy recommendations that are both innovative and achievable.
• Own workstreams, manage teams, lead client stakeholders and drive initiatives from assessment through implementation.
• Engage client leaders & stakeholders, facilitate workshops, synthesize insights, and build compelling narratives to drive decisions.

Skills

Strategy consulting

Leadership

Client management

Analytics

Education

Bachelor's degree or equivalent

Tools

Salesforce

Genesys

Amazon Connect

Job description

Accenture Song’s Utilities team seeks an experienced leader to design, operate, and transform exceptional service experiences. You will own workstreams, manage teams, and collaborate with client stakeholders to translate assessments into practical roadmaps that improve customer, operational, and financial outcomes.

You bring a strategic yet hands-on deployment mindset, with strong analytics and experience delivering future-state operating models in the utilities space.