Utilities Customer Growth & AI Strategy Consultant

Accenture PLC; Houston (TX); Hybrid; USD 160,000 - 210,000; Full time

Benefits offered by this job

Benefits package

Job summary

Accenture is seeking a Management Consultant to help utilities clients reinvent their service experiences using data-driven insights, AI, and automation. You will work across strategy, operations, and technology teams to design, measure, and deploy future-state service models that balance customer needs with regulatory and business goals.

You will lead workshops, synthesize insights, and guide practical implementations to improve customer satisfaction and reduce cost to serve.

Qualifications

• Minimum of 4 years of Strategy or Management consulting experience focused on helping organizations reimagine customer service, customer support, contact center operations, back-office delivery or digital customer engagement.
• Minimum of 4 years of experience creating & implementing experience design, data‑driven insights, and analytics into service transformation to improve customer outcomes and reduce cost‑to‑serve.
• Minimum of 4 years of deep functional expertise across one or more key customer service domains: customer & field service transformation, customer experience design and journey management, operating model and process redesign.

Responsibilities

• Assess current-state service performance, identify breakpoints, and define future-state visions and roadmaps.
• Engage client leaders, facilitate workshops, and synthesize insights to drive actionable recommendations.
• Guide clients into confident decisions and partner with them to deploy and monitor initiatives across channels and back-office operations.

Skills

Strategy consulting

Management consulting

Data-driven insights

AI & digital engagement

Utilities industry knowledge

Education

Bachelor's degree or equivalent

Job description

Accenture is seeking a Management Consultant to help utilities clients reinvent their service experiences using data-driven insights, AI, and automation. You will work across strategy, operations, and technology teams to design, measure, and deploy future-state service models that balance customer needs with regulatory and business goals.

You will lead workshops, synthesize insights, and guide practical implementations to improve customer satisfaction and reduce cost to serve.