Utilities Customer Service Specialist

Cleco; Pineville (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Cleco in Louisiana is seeking an entry-level Customer Service Representative to support front and back-office duties, including inquiries, billing, and permitting needs.

Responsibilities include payment processing, contract initiation, service order creation, and installment plan setup. Occasional overtime or travel may be required to support remote customers and other offices, with a focus on quality service and confidentiality.

Qualifications

• Secondary/High School Diploma required.
• 1+ years of related experience preferred.
• Cash handling experience required.
• Strong business acumen for utilities industry advantageous.
• Ability to learn new technologies on the job.
• Team environment; communicate ideas professionally.

Responsibilities

• Assist customers with inquiries, billing, and permitting needs daily.
• Handle payments, cash drawer balancing, contract initiation and maintenance.
• Create service orders and set up installment plans.
• Assist remote customers by answering calls promptly and professionally.
• Maintain confidentiality and follow customer service standards.

Skills

Analytical skills

Cash handling

Planning

Teamwork

Communication

Learning on the job

Education

High School Diploma

1+ years of related experience

Job description

Cleco in Louisiana is seeking an entry-level Customer Service Representative to support front and back-office duties, including inquiries, billing, and permitting needs.

Responsibilities include payment processing, contract initiation, service order creation, and installment plan setup. Occasional overtime or travel may be required to support remote customers and other offices, with a focus on quality service and confidentiality.