Customer Service Rep

Cleco; Pineville (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Cleco in Louisiana is seeking an entry-level Customer Service Representative to support front and back-office duties, including inquiries, billing, and permitting needs.

Responsibilities include payment processing, contract initiation, service order creation, and installment plan setup. Occasional overtime or travel may be required to support remote customers and other offices, with a focus on quality service and confidentiality.

Qualifications

• Secondary/High School Diploma required.
• 1+ years of related experience preferred.
• Cash handling experience required.
• Strong business acumen for utilities industry advantageous.
• Ability to learn new technologies on the job.
• Team environment; communicate ideas professionally.

Responsibilities

• Assist customers with inquiries, billing, and permitting needs daily.
• Handle payments, cash drawer balancing, contract initiation and maintenance.
• Create service orders and set up installment plans.
• Assist remote customers by answering calls promptly and professionally.
• Maintain confidentiality and follow customer service standards.

Skills

Analytical skills

Cash handling

Planning

Teamwork

Communication

Learning on the job

Education

High School Diploma

1+ years of related experience

Job description

At Cleco, we're not just powering lives—we're powering a cleaner, smarter future for Louisiana. With bold investments in innovative energy solutions, we’re transforming how we power our communities: smarter, cleaner, and more sustainable. This is a long‑term commitment to our people and our communities because our future—and the future of generations to come—depends on it. If you're ready to make an impact where it matters most, join us at Cleco— where we're Energizing Your Tomorrow.

The Customer Service Representative is an entry level employee with general knowledge of Customer Service principles, practices daily in front and back office duties, concepts, and theories. Assist customers with inquiries, issues, billing, and permitting needs daily. Handles payment collection, cash drawer balancing, contract initiation and maintenance, service order creation, and set up installment plans in a timely and efficient manner. Assist remote customers by answering calls in a timely and professional manner all while providing quality customer support. While most work is performed during normal business hours, unforeseen events occur that require overtime or extended work hours or travel/work in other customer service offices.

Key Responsibilities

Champions a corporate culture that emphasizes transparency, integrity, safety, environmental responsibility, employee development, diversity and inclusion, customer service, and operational excellence. Perform functions necessary to achieve accurate and timely function initiatives required to achieve efficiency, effectiveness, and innovation objectives. Achieves a proficient level of computer proficiency, applications and programs. Applies analytical skills to collect and analyze information, problem solving and fact based decisions. Participates in all training and system upgrades, applying skills and knowledge with guidance. Perform assigned duties in accordance with the organization Mission, Vision and Core Values statements and provide the customers with exceptional service in accordance with the customer service standards. Maintain knowledge of and compliance with all Policy/Procedures and internal controls. Maintain a high degree of confidentiality with customer’s information. Provide regular updates on assigned task (checklist) and collaborates with Team Lead/Supervisor/Senior Staff.

Qualifications

Qualifications: Required Education, Skills & Experience Secondary/High School Diploma 1+ years of related experience Cash handling experience required Strong business acumen pertaining to the Utility industry Knowledge of leading practices for their practice area Planning and project management skills Willingness and ability to learn new technologies on the job Proficient at functioning effectively within a team environment, present ideas and opinions in a respective and collegial manner Primary Competencies BEHAVIORAL Balances stakeholders Action Oriented Business Insight Communicates effectively Courage Demonstrates self-awareness Drives results Ensures Accountability Instills trust Nimble learning Plans and Aligns Strategic mindset Drives vision and purpose Safety TECHNICAL Analytical skills Compliance Customer Service Delivery Customer System Operation Customer technical Support May perform other duties as assigned.

Salary dependent on experience, skills, education, and training.