Call Center Representative

Cleco; Pineville (LA); On-site; USD 30,000 - 38,000; Full time

Job summary

Cleco in Louisiana seeks a Call Center Representative to answer customer inquiries, help resolve billing issues, and promote Cleco products in a 24/7 environment. The role requires strong customer service skills, teamwork, and reliability for overnight shifts.

The position focuses on accurate CRM usage, learning new tools, and delivering courteous, efficient service to customers statewide. This entry-level role emphasizes growth within a supportive team.

Qualifications

• 2+ years of customer/call center related experience
• Secondary/High School Diploma or equivalent
• Overnight 12 hr shift (7:00 PM to 7:00 AM)
• Willingness to learn new technologies on the job
• Proficient at functioning effectively within a team environment

Responsibilities

• Handle a high volume of customer inquiries in a 24/7 environment.
• Resolve issues related to customer bills and posting of payments.
• Promote and sell company products/services to customers.
• Maintain knowledge of company procedures and CRM systems to ensure accurate records.

Skills

Customer service

Communication

Teamwork

Problem solving

Education

High School Diploma or equivalent

Tools

CRM systems

Job description

At Cleco, we’re not just powering lives—we’re powering a cleaner, smarter future for Louisiana. With bold investments in innovative energy solutions, we’re transforming how we power our communities: smarter, cleaner, and more sustainable. This is a long-term commitment to our people and our communities because our future—and the future of generations to come—depends on it. If you’re ready to make an impact where it matters most, join us at Cleco— where we’re Energizing Your Tomorrow.

Call Center Representative

is an entry level professional with knowledge of Customer Service (Call Center) principles, practices, concepts, and theories. Provides answers to customer inquiries, resolves problems, promotes and sells company products/services, statewide in a 24/7 environment. May respond to customer inquiries by referring them to public materials, secondary sources or senior staff. Responsible for the completion and identifying improvements of assigned processes or activities. *This position will be assigned to the Overnight 12 hr. shift (7:00 PM to 7:00 AM).

Key Responsibilities

Champions a corporate culture that emphasizes transparency, integrity, safety, environmental responsibility, employee development, sense of belonging , customer service, and operational excellence Utilizes all available technology to handle a high volume of customer service requests in a courteous, efficient and professional manner. Achieves results by resolving problems with customer bills and posting of payments by analyzing accounts, executing tasks in accordance with agreed-upon plan from manager, with support from senior staff. Understands Company and Call Center procedures, policies and customer service/marketing programs. De-escalates situations involving dissatisfied customers; providing quality customer service. Maintains personal/team qualitative and quantitative targets Displays adaptability and flexibility to change in direction Collaborates with senior staff to complete project tasks, reaching out for technical assistance when needed to meet project milestones. Provides communication and regular updates as requested by their manager and senior staff to provide status updates on assigned tasks, identifies risks in delivery and actively support business development objectives. Receives a moderate level of guidance and direction, works under general supervision.

Qualifications Required Education, Skills & Experience

• Secondary/High School Diploma
• 2+ years of customer/call center related experience
• *Overnight 12 hr. shift (7:00 PM to 7:00 AM)
• * Working knowledge of CRM system preferred
• Experience with CRM systems preferred.
• Willingness and ability to learn new technologies on the job
• Proficient at functioning effectively within a team environment, present ideas and opinions in a respective and collegial manner

Licenses and Certifications

Not Required

Key Competencies

• BEHAVIORAL Building Organizational Talent* Building Partnerships Leading Teams Business Acumen Communication Courage Building Self-Insight Building Talent* Driving for Results Energizing the Organization Driving Execution Building Trusting Relationships Driving Innovation Planning and Organizing Safety Establishing Strategic Direction TECHNICAL Analytical skills Compliance May perform other duties as assigned.

Salary dependent on experience, skills, education, and training.