Overnight Call Center Agent – Customer Care

Cleco; Pineville (LA); On-site; USD 30,000 - 38,000; Full time

Job summary

Cleco in Louisiana seeks a Call Center Representative to answer customer inquiries, help resolve billing issues, and promote Cleco products in a 24/7 environment. The role requires strong customer service skills, teamwork, and reliability for overnight shifts.

The position focuses on accurate CRM usage, learning new tools, and delivering courteous, efficient service to customers statewide. This entry-level role emphasizes growth within a supportive team.

Qualifications

• 2+ years of customer/call center related experience
• Secondary/High School Diploma or equivalent
• Overnight 12 hr shift (7:00 PM to 7:00 AM)
• Willingness to learn new technologies on the job
• Proficient at functioning effectively within a team environment

Responsibilities

• Handle a high volume of customer inquiries in a 24/7 environment.
• Resolve issues related to customer bills and posting of payments.
• Promote and sell company products/services to customers.
• Maintain knowledge of company procedures and CRM systems to ensure accurate records.

Skills

Customer service

Communication

Teamwork

Problem solving

Education

High School Diploma or equivalent

Tools

CRM systems

Job description

Cleco in Louisiana seeks a Call Center Representative to answer customer inquiries, help resolve billing issues, and promote Cleco products in a 24/7 environment. The role requires strong customer service skills, teamwork, and reliability for overnight shifts.

The position focuses on accurate CRM usage, learning new tools, and delivering courteous, efficient service to customers statewide. This entry-level role emphasizes growth within a supportive team.