Utilities Customer Care Associate

City of Bentonville; Bentonville (AR); On-site; USD 30,000 - 45,000; Full time

Job summary

A municipal utility service provider in Bentonville is seeking a utility account representative to manage customer accounts for electric, water, sewer, and refuse services. Responsibilities include processing payments, providing customer service, and handling inquiries regarding utility services. The ideal candidate has a high school diploma, strong communication skills, and proficiency in software like Microsoft Office. This role requires strong customer service abilities to effectively assist approximately 30,000 utility clients.

Qualifications

• High school diploma or GED required.
• Ability to read and interpret documents and write reports.
• Demonstrated computer skills in various software.

Responsibilities

• Provide customer service to utility customers.
• Process payments and manage utility accounts.
• Research and resolve customer inquiries and complaints.

Skills

Customer service

Account management

Communication

Mathematical skills

Computer literacy

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A municipal utility service provider in Bentonville is seeking a utility account representative to manage customer accounts for electric, water, sewer, and refuse services. Responsibilities include processing payments, providing customer service, and handling inquiries regarding utility services. The ideal candidate has a high school diploma, strong communication skills, and proficiency in software like Microsoft Office. This role requires strong customer service abilities to effectively assist approximately 30,000 utility clients.