Utilities Customer Care Specialist

City of Myrtle Beach; Connecticut; On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health/Dental/Vision

401K & 457 Plans

State Retirement

Wellness Clinic

FSA

Employee Assistance Program

Job summary

The City of Myrtle Beach is seeking a Customer Service Representative to assist customers with Public Works services, utility connections, billing, and payments. You will perform clerical work, maintain fiscal records for utilities, and help ensure accuracy in daily operations.

Responsibilities include handling payments, creating accounts, assisting with complaints, and maintaining files and records using an imaging system. A high school diploma and accounting training are required.

Qualifications

• Requires high school diploma or equivalent and accounting training.
• Two years of experience in customer service or general bookkeeping.
• Knowledge of bookkeeping and cash handling.

Responsibilities

• Provides information and assistance regarding City services and resolves inquiries.
• Processes utility payments; balances cash drawer and prepares deposits.
• Creates new accounts and explains policies and charges.
• Handles billing queries and arranges payment plans.
• Operates office equipment and prepares utility bills and service records.

Skills

Bookkeeping

Cash handling

Customer service

Information gathering

Problem solving

Mathematical calculations

Rapport building

Active listening

Collaboration

Data interpretation

Procedural guidance

Equipment operation

Reference data usage

Instruction following

Judgment in repetitive tasks

Education

High school diploma

Accounting training

Job description

The City of Myrtle Beach is seeking a Customer Service Representative to assist customers with Public Works services, utility connections, billing, and payments. You will perform clerical work, maintain fiscal records for utilities, and help ensure accuracy in daily operations.

Responsibilities include handling payments, creating accounts, assisting with complaints, and maintaining files and records using an imaging system. A high school diploma and accounting training are required.