Customer Service Representative

City of Shreveport; Shreveport (LA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Vacation and sick leave

Health insurance

Dental insurance

Vision insurance

10 paid holidays per calendar year

Long term disability

Job summary

The City of Shreveport is seeking a Customer Service Representative to handle utility inquiries, dispatch tasks, and meter-related operations in the Customer Service Division. You will manage calls, generate and update work orders, and assist with meter reads and billing corrections in a busy municipal environment.

Ideal candidates have at least 3 years in dispatch or call center roles, a valid Louisiana driver’s license, and a commitment to accurate record-keeping and customer service

Qualifications

• Minimum of three (3) years experience in dispatch or call center operations, water and sewer experience preferred.
• High School Diploma or GED required.
• Valid State Vehicle Operator's License required.

Responsibilities

• Operates a frequency band radio and receives calls from utility customers with problems or complaints.
• Generates new work orders and updates existing work orders for meters and inspections.
• Performs corrections and adjustments based on work orders and billing findings.
• Operates the meter reading system and editing software and researches reports in the billing system.

Skills

Dispatch experience

Call center operations

Customer service

Education

High School Diploma or GED

Tools

Billing system

Meter reading software

Job description

Class Title

Customer Service Representative work activities are not further divided into separate classes

Duties

CUSTOMER SERVICE DIVISION

Customer Service Representative work activities involve the following tasks: Operates a frequency band radio. Receives calls from utility customers with problems and/or complaints. Generates new works orders and updates existing work orders for new meters, water meter inspection, check reads, etc. Makes adjustments when appropriate as it relates to the findings of the work orders. Operate the meter reading system and editing software. Researches and generates reports in the billing system and make corrections when necessary. Performs other duties as assigned or required.

Minimum Qualifications

• High School Diploma or GED.
• Valid State Vehicle Operator's License.
• Demonstrated ability to perform assigned tasks.
• Three (3) years experience in dispatch or call center operations. Water and sewer experience preferred.
• Ability to maintain harmonious working relationships' verbal facility to deal with

people at all levels; ability to plan and execute approved work programs. Attention to detail to avoid errors/ tact and diplomacy.

• Customer Service assignment: Valid Class 1 Water Distribution and Wastewater Collection Certificates issued by the State of Louisiana, Dept. of Health and Hospitals is preferred but not required.

Normal Promotion Path From This Class

Revenue Operations Manager, Administrative Assistant, Management Assistant or any higher class for which eligible and qualified

Physical Ability:

Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station, along with some combination of climbing and balancing. Requires visual perception and discrimination. Requires ability to communicate orally. Job must be performed with or without accommodations.

Work Environment:

Tasks are regularly performed in doors in an office environment. There is limited exposure to extreme weather conditions. May have normal exposure to dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature, noise, and computer screens.

The City of Shreveport offers many benefits including vacation and sick leave, health, dental and vision insurance, 10 paid holidays per calendar year and long term disability.