Utilities Billing & Customer Service Specialist

City of Westminster, CO; Colorado; On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Multilingual stipend program

Job summary

City of Westminster, CO seeks a Customer Service Representative I to perform billing and cashiering for utility services and to assist customers with payments, readings, and account inquiries. The role requires strong Excel/Word skills and the ability to handle a high-volume, public-facing environment.

The CSR I works under the Customer Service Coordinator in Utilities and can progress to CSR II with demonstrated proficiency. A multilingual stipend program is available for qualifying employees.

Qualifications

• Graduation from high school or GED.
• Cash handling experience.
• General office experience such as data entry, filing, and software application.
• Proficient in word processing and spreadsheets.

Responsibilities

• Handle routine and complex billing and cashiering tasks for utility services.
• Provide exceptional customer service in a high call volume, public-facing environment.
• Support property transfers, reads, payments and adjustments in the billing system.

Skills

Cash handling experience

General office experience

Proficient in word processing and Sp

Education

High school diploma or GED

Tools

CIS Infinity – Advanced Utility Systems

Microsoft Word & Excel

Job description

City of Westminster, CO seeks a Customer Service Representative I to perform billing and cashiering for utility services and to assist customers with payments, readings, and account inquiries. The role requires strong Excel/Word skills and the ability to handle a high-volume, public-facing environment.

The CSR I works under the Customer Service Coordinator in Utilities and can progress to CSR II with demonstrated proficiency. A multilingual stipend program is available for qualifying employees.