Utility Billing Specialist I & II - Customer Care Pro

City of Westminster, CO; Westminster (CO); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Multilingual stipend program

Job summary

City of Westminster, CO is seeking a Customer Service Representative I/II to handle utility billing and cashiering functions in a high-volume, public-facing environment. The role requires proficiency with billing processes, payments, and customer inquiries, with opportunities for advancement to CSR II.

The position emphasizes accurate data processing, use of multiple systems, and strong Excel/Word skills. A Multilingual Stipend Program is available to qualifying bilingual employees.

Qualifications

• High school diploma or GED required.
• Cash handling experience required.
• Strong customer service skills in a high-volume environment.
• Proficiency with word processing and spreadsheets.

Responsibilities

• Perform billing and cashiering functions for utility services.
• Maintain accurate billing and delinquent notices.
• Respond to inquiries in a high-call-volume environment.
• Work with the Customer Service Coordinator for training.

Skills

Customer service

Cash handling

Data entry

Public-facing interaction

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Outlook

CIS Infinity – Advanced Utility Systems

Job description

City of Westminster, CO is seeking a Customer Service Representative I/II to handle utility billing and cashiering functions in a high-volume, public-facing environment. The role requires proficiency with billing processes, payments, and customer inquiries, with opportunities for advancement to CSR II.

The position emphasizes accurate data processing, use of multiple systems, and strong Excel/Word skills. A Multilingual Stipend Program is available to qualifying bilingual employees.