Usher | Part Time | Greensboro Coliseum Complex

Oak View Group; Greensboro (NC); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

401(k) Savings Plan

401(k) matching

Job summary

Oak View Group is seeking an Usher for the Greensboro Coliseum Complex to welcome guests, verify tickets, and guide attendees to seats with a focus on safety and service.

You will work in a fast-paced environment, handling guest inquiries, directing traffic, and supporting event staff. The role requires strong communication, flexibility for weekends/nights, and a commitment to guest satisfaction.

Qualifications

• Strong verbal and written communication skills.
• Previous experience in a customer service-based industry is preferred.
• Must be able to follow instructions and work in a fast-paced environment.

Responsibilities

• Welcome guests and provide friendly assistance.
• Verify tickets and direct guests to seats or designated areas.
• Provide information about events and assist guests with needs or requests.
• Monitor guest flow and seating to ensure safety and order.
• Respond calmly in emergencies and assist guests accordingly.
• Enforce venue policies to maintain a safe environment.
• Collaborate with security, ticket takers, and concessions staff.
• Deliver excellent customer service at all times.
• Assist performers with directions or requests as needed.
• Assist with post-event cleanup and venue reset.
• Adhere to safety regulations and perform other duties as assigned.

Skills

Strong communication

Customer service experience

Adaptability under pressure

Education

High School Diploma or GED

Job description

Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

As an Usher, you will play a vital role in creating a welcoming and enjoyable experience for guests at events, such as concerts, theater productions, or sports games. Your primary responsibility is to assist and guide guests, ensuring their comfort and safety throughout the event. This role requires strong communication skills, attention to detail, and the ability to remain calm and professional in high-pressure situations. Ushers play a crucial role in ensuring a positive and memorable experience for guests at events.

This role will pay an hourly rate of $15.00

Benefits for Part-Time roles: 401(k) Savings Plan, 401(k) matching.

This position will remain open until November 13, 2026.

About The Venue

The Greensboro Coliseum Complex is a versatile multi-building facility that serves the community of Greensboro and its surrounding areas. It hosts a wide array of events, such as athletic competitions, cultural arts showcases, concerts, theater performances, educational activities, fairs, and exhibits, as well as public and private gatherings, including conventions, convocations, trade shows, and consumer shows. It plays a crucial role as a hub of community activities and significantly contributes to the regional economy. The Complex is made up of nine venues, the largest being the renowned 22,000-seat First Horizon Coliseum, which has a storied history of hosting prestigious ACC and NCAA basketball championships and a concert history featuring legendary artists like Paul McCartney, Garth Brooks, and Elvis Presley, as well as today’s biggest artists like Drake, Bad Bunny, and Taylor Swift. The Complex also includes the 167,000-square-foot Special Events Center, encompassing three exhibition halls, a 4,500-seat mini-arena, and eight meeting rooms. Additionally, there’s the White Oak Amphitheatre, Piedmont Hall, the Novant Health Fieldhouse, Greensboro Aquatic Center, The Terrace, the ACC Hall of Champions, and the 3000-seat Odeon Theatre. As one of the most actively booked facilities in the country, the Greensboro Complex annually hosts over 1,100 events. Its extraordinary flexibility and reputation have earned it worldwide acclaim among promoters, producers, event planners, and patrons alike.

Responsibilities

• Welcome guests as they arrive at the venue, providing friendly and courteous assistance.
• Verify tickets and direct guests to their seats or designated areas, ensuring smooth entry and efficient seating.
• Provide information about the event, venue facilities, and amenities, and assist guests with special needs or requests.
• Monitor guest flow and seating arrangements to prevent congestion and ensure a safe and orderly environment.
• Be prepared to respond quickly and calmly in case of emergencies, such as evacuations or medical incidents, and assist guests as needed.
• Enforce venue policies and regulations, such as no-smoking areas or prohibited items, to maintain a comfortable and secure atmosphere.
• Collaborate with other event staff, including security personnel, ticket takers, and concession workers, to ensure smooth operations.
• Provide excellent customer service at all times, addressing guest inquiries, concerns, and complaints professionally and efficiently.
• Assist performers or presenters with directions, seating arrangements, or other requests as needed.
• Assist with post-event clean-up and venue reset, ensuring everything is in order for the next event.
• Adhere to venue policies, procedures, and safety regulations at all times.
• Perform other duties as assigned.

Qualifications

• High School Diploma or G.E.D. preferred.
• Previous experience in a customer service-based industry is preferred.
• Previous experience within sports, entertainment, or a related field is preferred.
• Ability to follow instructions and work in a fast-paced environment.
• Must have strong verbal and written communication skills.
• Ability to handle stressful situations.
• Must be able to work a flexible work schedule, including weekends, nights, and holidays as required.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.