Guest Services Staff | Part-Time | ISU - Stephens Auditorium

Oak View Group; Ames (IA); On-site; USD 14,000 - 20,000; Part time

Benefits offered by this job

401(k) Savings Plan

401(k) Matching

Job summary

Oak View Group is seeking a Guest Services Staff member to support fans at events in a fast-paced arena environment.

Responsibilities include ushering, ticket scanning, guest assistance, and security support to ensure a safe and memorable experience. This part-time position offers hourly pay and benefits such as a 401(k) plan with matching.

Qualifications

• High school diploma, GED, or equivalent preferred.
• Must be able to communicate clearly and concisely.
• Experience in a public facility is highly preferred.

Responsibilities

• Prepare your assigned section for guests and report issues to a supervisor.
• Welcome fans at gates and provide helpful, friendly assistance.
• Scan event tickets to ensure proper entry and assist guests to seats.
• Maintain safety by enforcing building policies and reporting hazards.
• Assist guests in ADA seating and guide crowds during events.
• Know the venue emergency evacuation plan and assist during emergencies.

Skills

Customer service

Communication

Teamwork

Adaptability

Education

High school diploma or GED

Job description

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

As a member of the Guest Services Staff team, you will be an essential part of the guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to, ushering, ticket scanning, concourse customer service, greeting, and event day security. You will have the opportunity to assist our guests by offering directions and sharing information while creating a world-class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere.

This role pays an hourly rate of $10.00 - $14.50.

Benefits for Part-Time Roles: 401(k) Savings Plan and 401(k) Matching.

This position will remain open until December 25, 2026.

Responsibilities

• Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor
• When gates open, welcome our fans with a great smile and helpful attitude
• Scan event tickets, ensuring that the proper ticket is being used to gain entry
• Assist fans in locating their ticketed seats
• Being alert and proactive to potential hazards and reporting incidents when they occur
• Monitor your assigned area for issues and opportunities to make lasting memories for our fans
• Respond to all guest concerns/complaints promptly and in a professional manner
• Assist guests in ADA-accessible seating sections
• Enforce all building policies and procedures to ensure a safe environment for all guests
• Assist with guiding the foot traffic flow of large crowdsCheck identification of guests to verify age requirements for purchase of alcohol
• Be knowledgeable about the venue emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency
• Operate magnetometers (walkthrough metal detectors/hand-operated scanners)
• Prevent or diffuse situations
• Maintain order and report suspicious activity
• Provide excellent customer service assistance to internal and external clients

Qualifications

• High school diploma, GED, or equivalent preferred
• Must have a demonstrated ability to function in a fast-paced, high-pressure environment
• Experience in a public facility is highly preferred
• Must be able to communicate clearly and concisely
• Possess strong interpersonal and communication skills
• Ability to work both independently and as part of a team
• Must have the ability to work a flexible schedule, including long hours, nights, weekends, and holidays

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.