Usher | Part-Time | The Paramount Baltimore

Oak View Group; Baltimore (MD); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

401(k) Savings Plan

401(k) matching

Job summary

Oak View Group is seeking a part-time Usher to front-line the guest experience at our arenas, ensuring a safe, welcoming environment during sports, concerts, and events. You will help guests with seating, directions, and venue policies while maintaining a courteous, professional demeanor.

The role pays an hourly rate of $18.50 and includes benefits for part-time roles such as a 401(k) savings plan and matching.

Qualifications

• Previous customer service experience preferred.
• Experience in sports, entertainment, or related field preferred.
• 70% event availability commitment required.
• Able to work weekends, nights, and holidays as needed.
• Strong verbal and written communication skills.

Responsibilities

• Provide consistent, world-class customer service across all arena spaces.
• Assist guests with seating, directions, and accessibility needs.
• Perform ticket checks and provide directions to seats, concessions, restrooms, etc.

Skills

Customer service

Event operations

Communications

Flexible schedule

Crowd management

Safety awareness

Attention to detail

Job description

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Usher serves as a frontline representative of the arena, providing exceptional customer service and ensuring guests enjoy a safe, welcoming, and memorable experience. Ushers assist guests with seating, directions, crowd management, and venue policies while maintaining a positive atmosphere during sporting events, concerts, family shows, and special events.

This role pays an hourly rate of $18.50.

Benefits for Part-Time Roles: 401(k) Savings Plan, 401(k) matching.

This position will remain open until December 31, 2026.

Responsibilities

• Provide consistent, world-class customer service throughout all arena spaces, proactively welcoming guests, answering questions, and thanking guests for attending.
• Identify opportunities to create memorable experiences for guests
• Perform thorough ticket checks and scans to ensure valid access into ticketed areas, providing directions to seats, concessions, restrooms, and other arena areas.
• Respond to and/or escape guest complaints, concerns, and compliments.
• Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services.
• Assist with crowd management and seating discrepancies while maintaining clear portals, aisles, and access paths for guests, staff, and emergency services.
• Reports any suspicious activity to supervisors and/or management.
• Monitor assigned areas for guest or building issues.
• Have knowledge of arena layout, emergency exit, policies, and regulations while understanding, retaining, and communicating safety and security measures
• Frequent bending, lifting, extensive walking through the building, and standing for long periods of time.
• Arrive at work in an appropriately furnished uniform daily while refraining from cellphone use in public spaces, and remain on post until dismissed or relieved.
• Adhere to all OVG policies.
• Perform other duties and responsibilities as assigned.

Qualifications

• Previous experience in a customer service role is preferred.
• Previous experience within a sports, entertainment, or related field is preferred.
• 70% event availability commitment is required.
• Must be able to work a flexible schedule, inclusive of weekends, nights, and holidays as required.
• Demonstrated ability to follow instructions and work in a fast-paced environment.
• Must have strong verbal and written communication skills.
• Ability to handle stressful situations.
• Must be comfortable with extensive time spent with moderate to loud noises and e xposure to flashing lights.
• Must be comfortable working in fluctuating temperatures that include hot and cold conditions—external and internal facility exposure.
• Must be able to bend, stand for extended periods of time, and walk around the building, including climbing stairs.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.