Usher

1321 New Amsterdam Development Corporation; New York (NY); On-site; USD 18,957 - 26,999; Part time

Benefits offered by this job

Select medical and financial benefits

Job summary

1321 New Amsterdam Development Corporation is hiring an Usher for Aladdin at the New Amsterdam Theatre in New York. The ideal candidate will be friendly, reliable, and possess strong communication skills.

The role involves welcoming guests, assisting them with seating, and ensuring their safety and comfort during performances. Flexibility for shifts and commitment to a minimum of six shifts per week is essential, with a pay rate of $16.68 per hour.

Qualifications

• At least 1 year of experience in a customer service environment.
• Passion for interacting with guests from diverse backgrounds.
• Positive attitude and capability to learn procedures.

Responsibilities

• Meet, greet, and welcome guests to the theatre.
• Direct and escort guests to their seats.
• Ensure cleanliness and safety within assigned sections.

Skills

Excellent communication skills

Guest service skills

Ability to work in a fast-paced environment

Flexibility in schedule

Team player

Job description

Job Title and Employer

Usher – Aladdin (Broadway) at The New Amsterdam Theatre.

Job Overview

Friendly, enthusiastic, and reliable individuals with strong communication skills are needed to join the Ushering Team. All applicants must be able to work a flexible schedule including matinees, nights, weekends, and holidays.

Responsibilities

• Meet, greet, and welcome guests to the New Amsterdam Theatre.
• Polite directing and escorting guests to their seats and various areas within the theatre.
• Providing guests with programs and other relevant materials, including inserting materials into programs.
• Checking assigned section for cleanliness.
• Visually sweeping the theatre to check for potential safety issues and lost and found items.
• Enforcing appropriate house rules.
• Flexibility with schedule changes and assignments, which may include aisle directing and seating on the Orchestra, Mezzanine, and Balcony levels, as well as audience exits.
• Working occasional special events on short notice.
• Assisting guests with disabilities following proper procedures.
• Attending pre‑event Usher meetings and other trainings as required by management.
• Demonstrating or learning in-depth knowledge of the New Amsterdam Theatre and the safety and evacuation procedures from all points within each venue.

Qualifications

• At least 1 year of experience in a customer service environment.
• Excellent communication and guest service skills.
• Passion for interacting with and providing an inclusive, high‑quality experience for guests from diverse backgrounds.
• Ability to work in a fast‑paced, ever‑changing environment.
• Positive attitude and ability to work as a team player.
• Capability to learn, possess full knowledge of, and follow all Guest Service procedures and guidelines.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
• Ability to work a flexible schedule including matinees, nights, weekends, and holidays.
• Commitment to being available for a minimum of six total shifts per week; each shift is defined as 4.5 hours in length.

Schedule and Shift Information

Shifts are defined as 4.5 hours in length; commit to a minimum of six total shifts per week. Regular weekly shifts (subject to change) include:

• Tuesday Evening: 5:30–10:00pm
• Wednesday Matinee – 11:30am–4:00pm
• Wednesday Evening: 5:30–10:00pm
• Thursday Evening: 5:30–10:00pm
• Friday Evening: 5:30–10:00pm
• Saturday Matinee: 12:30–5:00pm
• Saturday Evening: 6:30–11:00pm
• Sunday Matinee: 1:30–6:00pm

Union Affiliation

This is a union‑affiliated position. Upon 31 days of accepting the Usher role, the employee will need to join IATSE Local 306.

Compensation and Benefits

Pay rate: $16.68 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered.

Equal Opportunity Employer

The Walt Disney Company is an Equal Opportunity Employer.