Usher

Tennessee Performing Arts Center; Nashville (TN); On-site; USD 17,000 - 22,000; Part time

Job summary

TPAC is seeking a Usher to support front-of-house operations, ensuring a positive guest experience and safety during performances and events. The role collaborates with Guest Services, Accessible Services, and volunteers to uphold TPAC’s standards and community presence.

The Usher provides courteous service, guides guests, assists with seating and policy communication, and helps maintain a welcoming venue environment. Weekend availability is required and onboarding will precede events.

Qualifications

• 4 shifts in a 2-week period with a 4-hour minimum.
• Must have daily email access.
• Professional, neat appearance.
• Enjoys working with the public.

Responsibilities

• Greet guests, assist with seating, ticket taking and addressing guest needs.
• Support Guest Services Management and Accessible Services.
• Collaborate with TPAC Volunteers to enhance guest experience.
• Explain venue and event policies to guests.
• Listen to guest inquiries and resolve issues in a helpful and respectful manner.
• Inspect areas for safety, cleanliness, and report concerns.
• Assist Security and Safety during evacuations.
• Create a courteous, welcoming environment for guests and staff.
• Other duties as assigned.

Skills

Shift availability

Daily email access

Professional appearance

Public interaction

Job description

TheUsher position supports the front-of-house operations in all activities needed to provide a positive guest experience and to ensure guest safety. This position within the guest services department effectively maintains and implements safety protocols while being positive, engaging, contemporary, supportive of the arts community, and representative of TPAC’s core values. By providing outstanding service, this position is vital to TPAC’s programming, events, and the overall guest experience.

Job Responsibilities

• Welcomes guests by giving directions, assisting with seating, ticket taking, observing, and attending to guests’ needs.
• Supports Guest Services Management & TPAC’s Accessible Services Team.
• Works alongside TPAC Volunteers as needed to support overall guest experience.
• Communicates and educates guests on venue and event policies both internal and those requested by the event.
• Listens to guest inquiries and resolve any issues in a helpful, respectful, responsive, and professional manner.
• Checks their assigned area for potential safety concerns, cleanliness, lost and found items, and report to your immediate Supervisor.
• Assists with both the Security and Safety Department along with the Guest Services Department in safely evacuating audiences out of the venue as needed.
• Provides a courteous and welcoming environment for both guests and fellow team members, promoting a positive work environment.

The responsibilities listed above are not all inclusive. Other related duties may be assigned.

Qualifications

Required:

• Availability of 4 shifts in a 2-week period. Shifts are a 4-hour minimum.
• Daily email access.
• Consistent professional and neat presentation.
• Enjoys working with the public.

Preferred:

• Customer Service Experience.
• Ability to work well in a group.
• Ability to manage crowds and remain calm in stressful situations.
• Previous venue usher experience.

Availability and Scheduling

• Usher staff are required to submit availability for a minimum of 4 events and/or performances each 2-week scheduling period, shifts are a 4-hour minimum.
• Weekend evening availability is required for this position.
• New Usher staff must complete onboarding, orientation, and all assigned training shifts.

Additional Information

• Ability to attend performances.