Guest Experience Usher — Arts Venue & Safety

Tennessee Performing Arts Center; Nashville (TN); On-site; USD 17,000 - 22,000; Part time

Job summary

TPAC is seeking a Usher to support front-of-house operations, ensuring a positive guest experience and safety during performances and events. The role collaborates with Guest Services, Accessible Services, and volunteers to uphold TPAC’s standards and community presence.

The Usher provides courteous service, guides guests, assists with seating and policy communication, and helps maintain a welcoming venue environment. Weekend availability is required and onboarding will precede events.

Qualifications

• 4 shifts in a 2-week period with a 4-hour minimum.
• Must have daily email access.
• Professional, neat appearance.
• Enjoys working with the public.

Responsibilities

• Greet guests, assist with seating, ticket taking and addressing guest needs.
• Support Guest Services Management and Accessible Services.
• Collaborate with TPAC Volunteers to enhance guest experience.
• Explain venue and event policies to guests.
• Listen to guest inquiries and resolve issues in a helpful and respectful manner.
• Inspect areas for safety, cleanliness, and report concerns.
• Assist Security and Safety during evacuations.
• Create a courteous, welcoming environment for guests and staff.
• Other duties as assigned.

Skills

Shift availability

Daily email access

Professional appearance

Public interaction

Job description

TPAC is seeking a Usher to support front-of-house operations, ensuring a positive guest experience and safety during performances and events. The role collaborates with Guest Services, Accessible Services, and volunteers to uphold TPAC’s standards and community presence.

The Usher provides courteous service, guides guests, assists with seating and policy communication, and helps maintain a welcoming venue environment. Weekend availability is required and onboarding will precede events.