Usher

ASM Global; Fort Worth (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

ASM Global is seeking a customer service usher in Fort Worth, TX to assist patrons, answer questions, and maintain order during events. You will help guests find seats, monitor your post, and respond to safety concerns in a fast-paced arena.

The role requires clear communication and the ability to handle complaints professionally, with shifts that vary by show, including evenings and weekends. Equal opportunity employment and a team-focused environment are emphasized.

Qualifications

• Clear communication with guests and team members.
• Ability to stay calm in fast-paced arena environments.
• Experience handling conflicts in a friendly, effective manner.

Responsibilities

• Assist patrons with seating or information.
• Maintain position on post and oversee area for spills or issues.
• Operate handicap lift with wheelchair (if applicable).
• Receive and act on patron complaints per policies.
• Perform other duties as assigned by Manager/Supervisor.

Skills

Communication skills

Calm under pressure

Conflict resolution

Education

High School Diploma or GED

Job description

Summary Position is required to assist patrons with their customer service needs while attending a public of private event.

Essential Duties and Responsibilities

• Assist patrons with seating or other information as needed
• Maintain position on post, viewing area of responsibility
• Oversee assigned area for spills or situations requiring staff attention
• Operate handicap lift with wheelchair containing patron (if applicable)
• Receive and act on complaints from patrons according to established policies and procedures
• All other duties as assigned
• Performs other related duties as assigned by Manager/Supervisor

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or GED preferred
• One-year prior experience in a customer service position preferred

Skills and Abilities

• Must be able to communicate clearly, have a friendly disposition, and a smile!
• Candidates must be able to stay calm in the stressful and fast-paced environment of an arena.
• Experience in handling conflict in a friendly and effective manner is preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to navigate a variety of floor surfaces and areas, including continuous standing and walking, including up and down stairs. Ability to verbally communicate in a clear manner with guests, teammates, and building staff. Ability to work in a variety of environments, including but not limited to heights, elevators, darkened arena, around crowds, loud noise, and flashing lights. Continuous standing and walking, including up and down stairs.

Hours of Work and Travel Requirements

Varies by show to include days, nights, weekdays, and weekends. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.