Usher

American Dream; East Rutherford (NJ); On-site; USD 17,000 - 25,000; Part time

Job summary

The Usher (PT) at American Dream’s Performing Arts Center helps ensure a smooth, safe, and welcoming experience for guests during performances and events. This role involves greeting patrons, assisting with seating and movement, monitoring aisles, and supporting post-event egress while upholding venue standards and policies.

Attention to detail, strong communication, and the ability to stay calm in busy environments are essential for delivering professional front‑of‑house service.

Qualifications

• Professional, friendly, and customer‑service oriented demeanor.
• Strong communication and interpersonal skills.
• Ability to remain calm in fast‑paced or high‑volume environments.
• Attention to detail and ability to follow seating plans.

Responsibilities

• Greet guests and provide a warm, welcoming experience.
• Scan tickets and assist patrons to locate seats.
• Manage audience flow before, during, and after performances.
• Monitor aisles, seating areas, and exits for safety and accessibility.
• Enforce venue policies related to seating, late arrivals, photography, and behavior.
• Assist guests with mobility or accessibility needs as required.
• Remain attentive during performances to address guest concerns discreetly.
• Support post‑event egress by guiding guests safely from the venue.
• Communicate with House Managers and event staff regarding guest issues or facility needs.
• Maintain a professional appearance and uphold venue service standards.

Skills

Customer service

Communication

Crowd management

Mobile accessibility support

Attention to detail

Professional demeanor

Job description

The Usher (PT) position at the Performing Arts Center plays a critical role in preparing the venue for performances and ensuring a seamless transition between events. This hands‑on role is focused on setting up event spaces, placing and removing seating, breaking down and stacking chairs after events, and executing quick turnarounds so the venue is clean, organized, and fully reset for the next day’s programming. Event Hosts help maintain the professional presentation, safety, and operational readiness of the Performing Arts Center.

KEY OBJECTIVE(S):

The Usher (PT) serves as a key member of the Performing Arts Center’s front‑of‑house team, responsible for welcoming guests, assisting with seating, and ensuring a safe, orderly, and enjoyable patron experience during performances and events. Ushers act as ambassadors of the venue, providing clear directions, answering guest questions, and enforcing house policies while maintaining a professional and friendly presence throughout the event.

PRIMARY RESPONSIBILITIES:

• Greet guests upon arrival and provide a warm, welcoming experience
• Scan or check tickets and assist patrons in locating assigned seats
• Manage audience flow before, during, and after performances
• Monitor aisles, seating areas, and exits to ensure safety and accessibility
• Enforce venue policies related to seating, late arrivals, photography, and behavior
• Assist guests with mobility or accessibility needs as required
• Remain attentive during performances to address guest concerns discreetly
• Support post‑event egress by guiding guests safely and efficiently from the venue
• Communicate with House Managers and event staff regarding guest issues or facility needs
• Maintain a professional appearance and uphold venue service standards at all times

DESIRED QUALIFICATIONS:

• Professional, friendly, and customer‑service-oriented demeanor
• Strong communication and interpersonal skills
• Ability to remain calm and composed in fast‑paced or high‑volume environments
• Attention to detail and ability to follow instructions and seating plans
• Reliable, punctual, and dependable attendance
• Ability to stand and walk for extended periods during events
• Previous experience as an usher or front‑of‑house staff in a theater, performing arts center, or live entertainment venue
• Customer service or guest‑facing experience in hospitality, retail, or entertainment settings
• Familiarity with theater etiquette and audience management

The PAC at American Dream is an equal‑opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status, or any other basis prohibited by law.