Performing Arts-Usher

American Automation; Denver (CO); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Discounted employee parking locations

On-site parking at event rate

Job summary

Arts Complex Ushers serve as the cornerstone of customer service for productions and patron services within the Arts Complex. This role is responsible for enforcing production-specific policies set by Resident Partners, as well as venue policies established by Denver Arts & Venues.

Successful Ushers demonstrate strong judgment in nuanced situations, prioritize patron safety, and consistently deliver a positive guest experience before, during, and after performances.

Qualifications

• Enforce production-specific guidelines, including photography policies, seating holds, and seating breaks.
• Address patrons when policies are not being followed before, during, or after performances in a confident, respectful manner.
• Direct patrons attending events, guiding guests to assigned seats and venue amenities (restrooms, ATMs).
• Provide clear directions in accordance with venue safety policies and procedures.
• Perform crowd control duties, directing large and small crowds and restraining patrons when required by operational guidelines.
• Work nights, weekends, and holidays as required by event schedules.
• Comprehend, direct, and execute emergency procedures, including venue evacuations.

Responsibilities

• Enforce production-specific guidelines, including photography policies, seating holds, and seating breaks.
• Confidently and respectfully address patrons when policies are not being followed before, during, or after performances
• Direct patrons attending events, including guiding guests to assigned seats and venue amenities such as restrooms and ATMs
• Provide clear directions in accordance with venue safety policies and procedures
• Perform crowd control duties, including directing both large and small crowds and restraining patrons when required by operational guidelines
• Work nights, weekends, and holidays as required by event schedules
• Comprehend, direct, and execute emergency procedures, including venue evacuations

Job description

Job Description

Arts Complex Ushers serve as the cornerstone of customer service for productions and patron services within the Arts Complex. This role is responsible for enforcing production-specific policies set by Resident Partners, as well as venue policies established by Denver Arts & Venues.

Successful Ushers demonstrate strong judgment in nuanced situations, prioritize patron safety, and consistently deliver a positive guest experience before, during, and after performances.

Key Responsibilities

• Enforce production-specific guidelines, including but not limited to photography policies, seating holds, and seating breaks
• Confidently and respectfully address patrons when policies are not being followed before, during, or after performances
• Direct patrons attending events, including guiding guests to assigned seats and venue amenities such as restrooms and ATMs
• Provide clear directions in accordance with venue safety policies and procedures
• Perform crowd control duties, including directing both large and small crowds and restraining patrons when required by operational guidelines
• Work nights, weekends, and holidays as required by event schedules
• Comprehend, direct, and execute emergency procedures, including venue evacuations

Venues Covered

Team members must be willing and able to work at both venues:

• Temple Hoyne Buell Theatre
• Ellie Caulkins Opera House

Qualifications & Experience

This position includes strenuous physical and situational demands, including but not limited to:

• Ability to comfortably navigate theaters in dark, quiet environments
• Ability to work independently and adapt to redeployment as operational needs require
• Ability to learn and retain seating layouts within multiple theaters
• Strong communication skills with the ability to convey information concisely in time-sensitive situations
• Ability to move quickly or run when required during a shift
• Ability to perform regular patrols throughout a shift
• Tolerance for loud noise and amplified music
• Ability to lift and carry a minimum of 25 pounds
• Ability to climb stairs and stand for extended periods without sitting
• Ability to safely and appropriately intervene with patrons in accordance with established operational guidelines
• Ability to operate ticket scanners, including reading and responding to visual and audible prompts
• Ability to address large groups of patrons effectively amid moderate ambient noise without voice amplification
• Ability to open and close doors, including fire doors, following production-specific and safety guidelines
• Ability to read and comprehend event tickets, event briefing sheets, and other printed materials
• Willingness to perform other duties as assigned based on operational needs

Situational Requirements

• Uniform shirts and pants are not provided; uniform shirts must meet established standards
• On-site parking is not free for employees
  • Employees may park at one of two discounted employee parking locations within walking distance of the Arts Complex
  • Or park on-site at the full event rate