Usher

Dallas Symphony Orchestra; Dallas (TX); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free onsite parking

Complimentary concert tickets

Job summary

Dallas Symphony Orchestra’s Morton H. Meyerson Symphony Center seeks an enthusiastic Usher to deliver outstanding customer service, guide patrons to seats, and support safety during performances.

You will distribute programs, handle ticket issues, and provide information about the venue with professionalism; a high school diploma and evening/weekend availability are required. Join a team that values courtesy and reliability.

Qualifications

• High school diploma or equivalent required.
• Ability to work varied hours including holidays, weekends and evenings.
• Excellent interpersonal and communicative skills.

Responsibilities

• Provide exemplary customer service to all patrons.
• Direct patrons to seating locations and assist with seating as needed.
• Distribute program books and inserts at appropriate locations.
• Scan tickets and escort patrons to their seats.
• Handle patron questions and resolve issues in a courteous manner.

Skills

Customer service

Patience

Communication

Education

High school diploma

Job description

Summary of Position

The essential responsibility of the Usher is to provide exemplary customer service for all patrons of the Morton H. Meyerson Symphony Center under every circumstance. The position is intended to provide prompt, efficient, professional and courteous assistance to Symphony Center patrons, guests, and clients. Other responsibilities include directing patrons to seating locations. Follow procedures and policies, etc.

Essential Duties

• Exhibit the highest degree of customer service to all patrons under every circumstance.
• Ensure the safety and well-being of all patrons at every performance and event.
• Be available for regularly scheduled events on the performance calendar.
• Distribute program books and program book inserts as needed to appropriate hall locations. Place inserts into program books.
• Scan patron tickets upon entering the hall and escort patrons to their seats.
• Be familiar with all aspects of the Morton H. Meyerson Symphony Center to be able to provide necessary information to patrons.
• Be familiar with handling ticket problems and be able to handle patron complaints. Problem solve and take initiative in conflict, crisis, and emergency situations.

Requirements

• High school Diploma
• Ability to work various hours, including holidays, weekends, and evenings.

Benefits

• The Dallas Symphony Orchestra offers a competitive benefits package, free onsite parking, and access to complimentary concert tickets when available.

Equal Opportunity Employer

The Dallas Symphony Orchestra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

The Dallas Symphony Orchestra is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

EOE- Equal Opportunity Employer