Usher

Boston Symphony Orchestra; Boston (MA); On-site; USD 22,000 - 26,000; Part time

Job summary

The Boston Symphony Orchestra is seeking an usher for Symphony Hall to deliver friendly, attentive service to patrons during concerts and events. Ushers greet guests, scan tickets, hand out programs, and help guests find their seats while remaining calm in crowded environments.

This role requires evening and weekend availability, including matinees, a teammate mindset, punctuality, and comfort using ticket scanners, email, scheduling apps, and time-tracking systems.

Qualifications

• Exceptional customer service skills.
• Ability to work evenings and weekends, including matinee coverage.
• Able to scan tickets, hand out programs, answer questions, and guide guests to seats.

Responsibilities

• Scan tickets at Symphony Hall entrances, hand out programs, answer questions about Symphony Hall and the performance, and guide guests to their seats.
• Learn the layout of the hall and its policies.
• Be adept and comfortable working within large crowds.
• Work evenings and weekends, with matinee coverage as needed.
• Cooperate with managers and fellow ushers to resolve issues calmly.

Skills

Customer service

Teamwork

Punctuality

Tools

Ticket scanning devices

Email apps

Scheduling apps

Job description

Summary/ObjectiveJob DescriptionAbout the BSOFounded in 1881, the Boston Symphony Orchestra (BSO) is one of the premier orchestras in the world. The BSO is committed to bringing world class music and performances to the local and international communities. The key to our success has been our employees, from the musicians onstage to those behind the scenes.About the RoleIf you enjoy working with people, being part of a team, and experiencing the excitement of the live music environment, then becoming a Symphony Hall usher may be the right job for you. Ushers not only help guests find their seats, but they are Symphony Hall's front lines for extending exemplary customer service to guests. Problem solving skills are a must, as is the ability to remain calm and courteous in a large-crowd environment.ResponsibilitiesMust be able to be kind, courteous, and welcoming to all patrons at all times. Previous experience in a customer service environment is highly valued.Scan tickets at the Symphony Hall entrances, hand out programs, answer questions about Symphony Hall and the performance, and guide guests to their seats.Display thoughtful problem-solving skills, whether it be to resolve a seating issue or a safety concern. Ushers must be able to work in cooperation with managers and fellow ushers to calmly resolve issues.Be able to work evenings and weekends. Matinee coverage is also needed, especially for Friday afternoon concerts.Must learn the layout of the hall and its policies.Be adept and comfortable working within large crowds.Expected to learn and act on the BSO’s safety and emergency protocols, such as Symphony Hall evacuations and medical emergencies.While a knowledge of any particular type of music is not required, a respect for the goals and artistic values of the Boston Symphony Orchestra, Boston Pops, and all artists who perform at Symphony Hall is expected.Must be punctual and ready to work at the start of each shift.Be able to work as part of a team in a respectful and supportive manner toward one’s colleagues.Must abide by, understand, and promote the Boston Symphony Orchestra’s values of celebrating diversity, and creating an environment of inclusion, equity, and belonging.Required Education and ExperienceExceptional customer services skills.Enjoy working with people.Technical aptitude to efficiently operate ticket scanning devices, communicate via email and scheduling applications, and accurately record work hours using an app-based system.Applicants must be at least 18 years of age to be considered for employment.Pay rate: $17.50/hrThe BSO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.