USG Enterprise Cloud Support Specialist (TS/SCI)

Amazon Inc.; Omaha (NE); On-site; USD 34,000 - 60,000; Full time

Job summary

Amazon Web Services, Inc. in the United States is seeking an ADC Technical Customer Service Specialist to assist USG and enterprise customers with cloud solutions, training, and issue resolution.

You will become a subject matter expert on AWS accounts, billing, and services, working with TAMs, Sales, and Solution Architects to ensure success. This role requires a TS/SCI security clearance with polygraph and a strong background in customer service, technical troubleshooting, and cloud concepts.

Qualifications

• Associate degree or higher, or A+/Network+/Security+.
• 2+ years in customer service or contact center.
• Active TS/SCI clearance with Polygraph.

Responsibilities

• Be the customer-facing voice for USG and Enterprise clients.
• Analyze account and billing questions and provide resolution.
• Collaborate with cross-functional teams to drive customer success.

Skills

Customer service experience

Analytical skills

Communication skills

Problem solving

Education

Associate degree or higher

A+/Network+/Security+

TS/SCI clearance with Polygraph

Tools

SQL

AWS knowledge

Security best practices

Job description

Amazon Web Services, Inc. in the United States is seeking an ADC Technical Customer Service Specialist to assist USG and enterprise customers with cloud solutions, training, and issue resolution.

You will become a subject matter expert on AWS accounts, billing, and services, working with TAMs, Sales, and Solution Architects to ensure success. This role requires a TS/SCI security clearance with polygraph and a strong background in customer service, technical troubleshooting, and cloud concepts.